Is TP a good company to work for as a Trainer/Client Operations Supervisor?

Trainer/Client Operations Supervisor professionals working at TP have rated their employer with 4.5 out of 5 stars in 533 Glassdoor reviews. This is a higher than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Trainer/Client Operations Supervisor Jobs at TP now and start preparing for your job interview by browsing frequently asked Trainer/Client Operations Supervisor interview questions at TP .

Does TP pay Trainer/Client Operations Supervisor employees well?

Trainer/Client Operations Supervisor professionals rate their compensation and benefits at TP with 4.3 out of 5 stars based on 533 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Trainer/Client Operations Supervisor salaries at TP.

What are the top reviewed jobs at TP?

Customer Service Representative (13843) , Customer Service Representative (CSR) (5142) , Customer Service Agent (2582) , Analyst (1525) , Customer Service (1474) , Expert em Interação (1406) , Content Moderator (1238) , Supervisor (1107) , Call Center Agent (1068) , Customer Service Associate (933) , Agent (895) , Team Leader (812) , Executive (778) , Operations Customer Expert 1 (700) , CSA - Customer Service Associate (632)

What are the pros of working at TP according to real employee reviews?

"(in 819 reviews) "It's good and has work from home" (in 737 reviews)" ((in 2007 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1778 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1765 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1491 reviews)); "Good environment is good." ((in 1268 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary for tenured agents is low and their annual salary increase is also low." ((in 3813 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2493 reviews)); "Pay is low and will not increase unless you get promoted which is very likely." ((in 1489 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 365 reviews)); "Poor communication and dropping classes with little notice" ((in 291 reviews))

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TP Trainer/Client Operations Supervisor reviews

4.5

91% would recommend to a friend

(533 total reviews)

Jorge Amar

73% approve of CEO

89% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.6

Career opportunities

4.5

Culture & values

4.4

Senior management

4.3

Work/Life balance

4.3

Compensation and benefits

Trainer/Client Operations Supervisor employees have rated TP with 4.5 out of 5 stars, based on 533 company reviews on Glassdoor. This indicates that most Trainer/Client Operations Supervisor professionals have an excellent working experience there. TP is rated 21% above average by Trainer/Client Operations Supervisor professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Ratings by demographic groups

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Reviews by job title

533 reviews

4.0

Apr 7, 2017

awesome opportunities for growth

Trainer

Recommend

CEO approval

Business Outlook

Pros

the management team is really involved and willing to help you grow

Cons

almost impossible to get time off approved. the scheduling dept is not us based so you often don't hear back on day off requests for about 48 hours and they are usually denied.

TP Response

Thank you for the kind words! You are absolutely right! We see to it our employees feel that they are treated well, given constant support and listened to while giving them chances for career growth. Wishing you all the best!

1.0

Apr 6, 2017

Bad Culture, Bad Workplace

Trainer

Recommend

CEO approval

Business Outlook

Pros

There was a gym in Greenfield. The Telstra account was dayshift. Those are the only positives that I saw in this company.

Cons

A lot. Too much red tape, it was such a hassle to get support, Human Resources was worthless when it came to explaining their strict policies that even they didn't know why they're enforcing said policies. Fraudulent activity in TP Mexico forced management to clamp down on Operations, with so many rules and policies that it's hard to focus on your work because of the negative culture that permeates the floor. Rather than help, people just wash their hands clean and try to keep themselves away from tough decisions, often relegating to finger pointing and crab mentality when something goes wrong. It was just such a toxic and destructive environment where it felt like things didn't matter but everything was dissected in every detail.

TP Response

We appreciate your honest feedback. We are committed to providing a positive and transparent work environment for our employees while making sure standard rules are followed and targets are reached. Kindly message our Philippines team directly at http://m.me/teleperformance.philippines or call (02) 857 3222 and press the option to speak with an associate of the company so we can address your concern more quickly. Thank you and best regards.

3.0

Jan 3, 2017

Management has to be consistent in all sites

Trainer

Recommend

CEO approval

Business Outlook

Pros

Very stable BPO since they are around for quite some time now. Also, they are very process-oriented which is a good thing.

Cons

They are big on process but lack consistency. Some of their projects are good on paper but very poor execution.

TP Response

Thank you for sharing this with us. Kindly message our Philippines team directly at http://m.me/teleperformance.philippines or call (02) 857 3222 and press the option to speak with an associate of the company so we can address your concern more quickly.

Viewing 517 - 519 of 533 Reviews

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TP Trainer/Client Operations Supervisor reviews

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awesome opportunities for growth

Bad Culture, Bad Workplace

Management has to be consistent in all sites

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