Is TP a good company to work for as a Customer Service Agent (CSA)?

Customer Service Agent (CSA) professionals working at TP have rated their employer with 4.7 out of 5 stars in 75 Glassdoor reviews. This is a higher than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Customer Service Agent (CSA) Jobs at TP now and start preparing for your job interview by browsing frequently asked Customer Service Agent (CSA) interview questions at TP .

Does TP pay Customer Service Agent (CSA) employees well?

Customer Service Agent (CSA) professionals rate their compensation and benefits at TP with 4.3 out of 5 stars based on 75 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Service Agent (CSA) salaries at TP.

How happy are Customer Service Agent (CSA) professionals working at TP?

95% of Customer Service Agent (CSA) employees at TP would recommend their employer to a friend. This rating has increased by 9% in the past 12 months. Customer Service Agent (CSA) professionals have also rated TP with a 4.5 rating for work-life-balance, 4.8 rating for diversity and inclusion, 4.8 rating for culture and values and 4.1 rating for career opportunities.

What are the top reviewed jobs at TP?

Customer Service Representative (13878) , Customer Service Representative (CSR) (5149) , Customer Service Agent (2589) , Analyst (1525) , Customer Service (1478) , Expert em Interação (1409) , Content Moderator (1256) , Supervisor (1108) , Call Center Agent (1069) , Customer Service Associate (937) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (716) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"Honestly the best reason is that some jobs are still work from home which is good." ((in 1998 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1808 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1782 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1518 reviews)); "Good environment is good." ((in 1274 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary is low and not enough for my family as well as my personal needs." ((in 3813 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2458 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1504 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 377 reviews)); "Poor communication and dropping classes with little notice" ((in 289 reviews))

TP Customer Service Agent (CSA) reviews

4.7

95% would recommend to a friend

(75 total reviews)

Jorge Amar

Not enough data to show CEO approval

84% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service Agent (CSA) employees have rated TP with 4.7 out of 5 stars, based on 75 company reviews on Glassdoor. This indicates that most Customer Service Agent (CSA) professionals have an excellent working experience there. TP is rated 27% above average by Customer Service Agent (CSA) professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Reviews by job title

75 reviews

4.0

Apr 3, 2019

CSA

Csa

Recommend

CEO approval

Business Outlook

Pros

Technical Customer service representative for the biggest online shopping in the world

Cons

Very good atmosphere, carear path, good salary, friendly managers

1.0

Mar 27, 2019

TP Bangor - A place to make minimum wage for maximum stress

Csa

Recommend

CEO approval

Business Outlook

Pros

I truly believe they'll hire anyone.

Cons

Everyone on the call floor wishes they worked literally anywhere else. You can be fired for pretty much anything When questioned on why I was being paid less than a man who did the same job as me and even started on the same day as me despite him being in a lower minimum wage bracket the boss couldn't give an answer panicked and said she didn't have the paperwork but she'd find it. She didn't. Holidays cancelled with extremely minimal notice - told there's no record of them so they can't be booked back in. A manager's friend mysteriously gets 2 weeks holiday that same day. Schedules are frequently wrong and don't match contracted hours - the ACCM's advice is that it's just tough because you have to work what the schedule says even if you think it's wrong You're timed going to the bathroom and disciplined if you take more than 2.5% of your shift to go.

TP Response

7y

Thank you for sharing an honest review about us. Your review is very alarming and we would like to make improvements in the company to make it a better workplace for all our employees. May we ask that you also share this with us via http://bit.ly/TPHR-newform in order for us to conduct an investigation.

3.0

Feb 6, 2019

Learnt something

Csa

Recommend

CEO approval

Business Outlook

Pros

Exposure communication skills improved a lot

Cons

Shift timings paid leaves rotational shifts

TP Response

7y

Thank you for your review and we are pleased to know that you learned a lot during your stay. We appreciate your loyalty and wishing you a nice day ahead!

Viewing 64 - 66 of 75 Reviews

Jobs at TP

Healthcare Customer Service Representative - Remote

Tennessee

View job

Healthcare Customer Service Representative (RN) - Remove

United States

View job

Customer Engagement Specialist - Work from Home

United States

View job

Healthcare Customer Service Representative - Remote

United States

View job

Remote -Technology Tech & Sales Support

Remote

View job

TP

TP Customer Service Agent (CSA) reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

CSA

TP Bangor - A place to make minimum wage for maximum stress

Learnt something

Jobs at TP

TP reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

TP reviews FAQs

Jobs at TP

Company ratings over time