Is TP a good company to work for as a Customer Service Agent (CSA)?

Customer Service Agent (CSA) professionals working at TP have rated their employer with 4.7 out of 5 stars in 75 Glassdoor reviews. This is a higher than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Customer Service Agent (CSA) Jobs at TP now and start preparing for your job interview by browsing frequently asked Customer Service Agent (CSA) interview questions at TP .

Does TP pay Customer Service Agent (CSA) employees well?

Customer Service Agent (CSA) professionals rate their compensation and benefits at TP with 4.3 out of 5 stars based on 75 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Service Agent (CSA) salaries at TP.

How happy are Customer Service Agent (CSA) professionals working at TP?

95% of Customer Service Agent (CSA) employees at TP would recommend their employer to a friend. This rating has increased by 9% in the past 12 months. Customer Service Agent (CSA) professionals have also rated TP with a 4.5 rating for work-life-balance, 4.8 rating for diversity and inclusion, 4.8 rating for culture and values and 4.1 rating for career opportunities.

What are the top reviewed jobs at TP?

Customer Service Representative (13878) , Customer Service Representative (CSR) (5149) , Customer Service Agent (2589) , Analyst (1525) , Customer Service (1478) , Expert em Interação (1409) , Content Moderator (1256) , Supervisor (1108) , Call Center Agent (1069) , Customer Service Associate (937) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (716) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"Honestly the best reason is that some jobs are still work from home which is good." ((in 1998 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1808 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1782 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1518 reviews)); "Good environment is good." ((in 1274 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary is low and not enough for my family as well as my personal needs." ((in 3813 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2458 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1504 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 377 reviews)); "Poor communication and dropping classes with little notice" ((in 289 reviews))

TP Customer Service Agent (CSA) reviews

4.7

95% would recommend to a friend

(75 total reviews)

Jorge Amar

Not enough data to show CEO approval

84% positive business outlook

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Customer Service Agent (CSA) employees have rated TP with 4.7 out of 5 stars, based on 75 company reviews on Glassdoor. This indicates that most Customer Service Agent (CSA) professionals have an excellent working experience there. TP is rated 27% above average by Customer Service Agent (CSA) professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Reviews by job title

75 reviews

3.0

Oct 12, 2018

CSA

Csa

Recommend

CEO approval

Business Outlook

Pros

great working culture and supporting staff

Cons

work load is huge and paid cab facility

TP Response

7y

Thank you for your short and lovely review. All the best and have a nice day!

3.0

Mar 22, 2017

work culture

Csa

Recommend

CEO approval

Business Outlook

Pros

salary on time work culture is average

Cons

bad management less salary bad cafetria no cab facility

TP Response

7y

Your feedback is very alarming and we would like to know more from you, please share it via http://bit.ly/TPHR-Form so that we can properly conduct an investigation. Thank you.

5.0

Sep 26, 2015

Rehire

Csa

Recommend

CEO approval

Business Outlook

Pros

Tell us more about I've worked here before and loved it. I am now a rehire, my recruiter Mr. Eugene and Mr Brandon are awesome at the Hilliard, Ohio location. Also, give a good review for Ms. Carley and Ms Lynette for the secretary lady there at the front desk. They are both super friendly and awesome to interview with. I tend to have panic attacks when I job interview, but these people made me feel at home, and the good thing is not alot of companies promote from WITHIN, this will help!! And gives me a goal to set, for myself. I'll report back in a few months, after getting my CSA test passed..;) When I worked back in 2007, for this company, people were stealing lunches out of the break room. This time, I will keep it at my desk. I would absolutely love a recruiter position or a training position. This gives me a goal, starting from CSA. The call center, is a lot more cleaner this time around.

Cons

I'll report cons later, after I have been here again for a while. So far, so good.

TP Response

7y

Thank you for your feedback. Your concern is very alarming as our company do not tolerate these incidents in the workplace. Hope you can share this with us via LET'S CONNECT help line at 800-664-9335 or email us at LetsConnect@teleperformance.com for us to conduct an investigation.

Viewing 67 - 69 of 75 Reviews

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