Pros
I loved the people that worked within the company, as most were just really easy going.
Cons
They did not pay enough. the moral was terrible. There is a team, titled, Work Force Management, whose sole purpose was to watch out call handle time. As I do understand the need to make sure that we are staying within the Client's expectation of a handle time, I do not understand the approach that Teleperformance takes on it. Work Force management sit in these super tall cubicles, facing the floor of representatives and superiors, shouting loudly to the people that they feel should be wrapping up a call or checking on a caller. Numerous times I have had complaints from customers about the volume of their voices. On another negative note, I overheard numerous supervisors discussing a recent meeting, entailing that they, as superiors, were not allowed to communicate with the representatives, unless it was on the call center floor, and only about the job. This was alarming, as I have always found that I work better when I feel respected in the work place, which entails being friendly with the superiors.
