TP reviews

I'm not sure if it's project based, if it depends on the site or the management. During my employment most of the equipment needed by the agents are either insufficient to the number of agents or if t available, they're defective.. There is no work/life imbalance since most of the time agents obliged to go on OT and even paid leave are sometimes cancelled so many agents oftentimes get sick due to being over-worked/overfatigued.. Another thing that I've noticed is the inequality given to the employees especially for leave approvals and other things.

The environment, pay, supervisors, EVERYTHING. Terrible. Supervisors are arrogant, management untouchable, and the other agents vary too greatly to say anything. The environment is worse than a high school. The company doesn't seem to care about the customers, it is a 3rd party call center. The supervisors will tell you to do stuff like send new equipment even if you know this isn't the problem, (send a new router when the customer is looking for the coax cable to reconnect the router) just to get you off a long call. Then they chide you because your FCR is low... would not recommend to anybody. There is a reason turnover is so high. There are a few good IHD people.