Is TP a good company to work for as a Technical Support Agent?

Technical Support Agent professionals working at TP have rated their employer with 4.6 out of 5 stars in 2,118 Glassdoor reviews. This is a higher than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Technical Support Agent Jobs at TP now and start preparing for your job interview by browsing frequently asked Technical Support Agent interview questions at TP .

Does TP pay Technical Support Agent employees well?

Technical Support Agent professionals rate their compensation and benefits at TP with 4.5 out of 5 stars based on 2,118 anonymously submitted employee reviews. This is 4.5% better than the company average rating for salary and benefits. Find out more about Technical Support Agent salaries at TP.

How happy are Technical Support Agent professionals working at TP?

94% of Technical Support Agent employees at TP would recommend their employer to a friend. This rating has increased by 4% in the past 12 months. Technical Support Agent professionals have also rated TP with a 4.4 rating for work-life-balance, 4.6 rating for diversity and inclusion, 4.5 rating for culture and values and 4.5 rating for career opportunities.

What are the top reviewed jobs at TP?

Customer Service Representative (13873) , Customer Service Representative (CSR) (5146) , Customer Service Agent (2588) , Analyst (1525) , Customer Service (1478) , Expert em Interação (1409) , Content Moderator (1255) , Supervisor (1108) , Call Center Agent (1069) , Customer Service Associate (935) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (714) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"Honestly the best reason is that some jobs are still work from home which is good." ((in 1977 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1812 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1808 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1498 reviews)); "Good environment is good." ((in 1266 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary is low and not enough for my family as well as my personal needs." ((in 3788 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2478 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1524 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 386 reviews)); "Poor communication and understanding skills" ((in 281 reviews))

TP Technical Support Agent reviews

4.6

94% would recommend to a friend

(2,118 total reviews)

Jorge Amar

87% approve of CEO

89% positive business outlook

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Technical Support Agent employees have rated TP with 4.6 out of 5 stars, based on 2,118 company reviews on Glassdoor. This indicates that most Technical Support Agent professionals have an excellent working experience there. TP is rated 24% above average by Technical Support Agent professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Reviews by job title

2K reviews

4.0

Sep 17, 2012

I enjoyed working on different technical support accounts at Teleperformance in Salt Lake City.

Technical support agent

Recommend

CEO approval

Business Outlook

Pros

Get paid for helping people all day. And most supervisors did their job well.

Cons

Sometimes, people who shouldn't ever have any authority over anyone, do become supervisors; however, that seems to happen everywhere, and the manager I spoke to shifted me to another supervisor without objecting. The company failed to take advantage of some opportunities in employee management; we rarely found out when customer sent us thank you letters or e-mails, and employee suggestions seemed to vanish (despite supervisors telling me that they did review employee suggestions in their meetings).

3.0

Sep 10, 2012

From TAG to Teleperformance

Technical support agent

Recommend

CEO approval

Business Outlook

Pros

Flexible schedule Great way to get your feet wet in tech support/IT world Before Teleperformance bought out TAG, the pay was awesome.

Cons

Training....or really lack thereof. You're tossed on the phones as quickly as possible. The health insurance was an utter joke. Working 12-15 hour shifts a day could really wear you out. The politics and favoritism were rampant. It wasn't what you knew but WHO you knew that got you the promotions. Agents were always in the dark (until the last minute) about projects closing and/or any other drastic changes going on with the company.

5.0

Aug 28, 2012

Technically Inspiring

Technical support agent

Recommend

CEO approval

Business Outlook

Pros

For BPO Newbies I recommend this to enhance Average handling time which is crucial to maintain ones career.Several Accounts to choose from.Increased Compensated Salary based on previous experiences which is fair.I literally stated that I have no background at sales & I heard from my fellow applicants at that time that AT&T pays well, were most of them got the job & i was put to Motorola instead which is more on technical & I'm contented.

Cons

Its hard to live far from home with just enough salary. Im just compensated enough, Iloilo & Bacolod vice versa once or twice a month.My first 3 months is a problem for me to use my 2 days off where overtime was not yet possible so i was spending involuntarily.

Viewing 2098 - 2100 of 2,118 Reviews

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TP

TP Technical Support Agent reviews

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I enjoyed working on different technical support accounts at Teleperformance in Salt Lake City.

From TAG to Teleperformance

Technically Inspiring

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