Is TP a good company to work for as a Technical Support Agent?

Technical Support Agent professionals working at TP have rated their employer with 4.6 out of 5 stars in 2,118 Glassdoor reviews. This is a higher than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Technical Support Agent Jobs at TP now and start preparing for your job interview by browsing frequently asked Technical Support Agent interview questions at TP .

Does TP pay Technical Support Agent employees well?

Technical Support Agent professionals rate their compensation and benefits at TP with 4.5 out of 5 stars based on 2,118 anonymously submitted employee reviews. This is 4.5% better than the company average rating for salary and benefits. Find out more about Technical Support Agent salaries at TP.

How happy are Technical Support Agent professionals working at TP?

94% of Technical Support Agent employees at TP would recommend their employer to a friend. This rating has increased by 4% in the past 12 months. Technical Support Agent professionals have also rated TP with a 4.4 rating for work-life-balance, 4.6 rating for diversity and inclusion, 4.5 rating for culture and values and 4.5 rating for career opportunities.

What are the top reviewed jobs at TP?

Customer Service Representative (13873) , Customer Service Representative (CSR) (5146) , Customer Service Agent (2588) , Analyst (1525) , Customer Service (1478) , Expert em Interação (1409) , Content Moderator (1255) , Supervisor (1108) , Call Center Agent (1069) , Customer Service Associate (935) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (714) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"Honestly the best reason is that some jobs are still work from home which is good." ((in 1977 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1812 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1808 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1498 reviews)); "Good environment is good." ((in 1266 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary is low and not enough for my family as well as my personal needs." ((in 3788 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2478 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1524 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 386 reviews)); "Poor communication and understanding skills" ((in 281 reviews))

TP Technical Support Agent reviews

4.6

94% would recommend to a friend

(2,118 total reviews)

Jorge Amar

87% approve of CEO

89% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (2,118 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Technical Support Agent employees have rated TP with 4.6 out of 5 stars, based on 2,118 company reviews on Glassdoor. This indicates that most Technical Support Agent professionals have an excellent working experience there. TP is rated 24% above average by Technical Support Agent professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Reviews by job title

2K reviews

3.0

Aug 26, 2012

Teleperformance Experience

Technical support agent

Recommend

CEO approval

Business Outlook

Pros

Convenient location, attendance bonus, gym

Cons

I'm not sure if it's project based, if it depends on the site or the management. During my employment most of the equipment needed by the agents are either insufficient to the number of agents or if t available, they're defective.. There is no work/life imbalance since most of the time agents obliged to go on OT and even paid leave are sometimes cancelled so many agents oftentimes get sick due to being over-worked/overfatigued.. Another thing that I've noticed is the inequality given to the employees especially for leave approvals and other things.

4.0

Aug 19, 2012

best job at low income

Technical support agent

Recommend

CEO approval

Business Outlook

Pros

nearly location from my home so i joined it

Cons

i am work for vodafone asa technical support executive

TP Response

3y

We're happy to hear that. Thank you for sharing your experience with us. All the best!

3.0

Aug 18, 2012

Easy at first but slightly difficult at last

Call center agent

Recommend

CEO approval

Business Outlook

Pros

Great company History, Lots experience to handle, And enjoyable

Cons

Nosebleed and too slang to understand

Viewing 2101 - 2103 of 2,118 Reviews

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TP Technical Support Agent reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Teleperformance Experience

best job at low income

Easy at first but slightly difficult at last

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