Is TP a good company to work for as a Technical Support Engineer Tier II?

Technical Support Engineer Tier II professionals working at TP have rated their employer with 3.9 out of 5 stars in 16 Glassdoor reviews. This is a lower than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Technical Support Engineer Tier II Jobs at TP now and start preparing for your job interview by browsing frequently asked Technical Support Engineer Tier II interview questions at TP .

Does TP pay Technical Support Engineer Tier II employees well?

Technical Support Engineer Tier II professionals rate their compensation and benefits at TP with 2.4 out of 5 stars based on 16 anonymously submitted employee reviews. This is 56.7% worse than the company average rating for salary and benefits. Find out more about Technical Support Engineer Tier II salaries at TP.

What are the top reviewed jobs at TP?

Customer Service Representative (13866) , Customer Service Representative (CSR) (5145) , Customer Service Agent (2588) , Analyst (1525) , Customer Service (1478) , Expert em Interação (1409) , Content Moderator (1243) , Supervisor (1108) , Call Center Agent (1070) , Customer Service Associate (935) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (709) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"(in 819 reviews) "It's good and has work from home" (in 737 reviews)" ((in 2014 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1802 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1787 reviews)); "I am a more confident person having left the job and most of the training was good." ((in 1521 reviews)); "Good workplace and good environment" ((in 1255 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary is low and not enough for my family as well as my personal needs." ((in 3788 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2468 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1519 reviews)); "Supervisors pay is too close to that of an agent when Supervisors have more responsibility." ((in 512 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 377 reviews))

TP Technical Support Engineer Tier II reviews

3.9

39% would recommend to a friend

(16 total reviews)

Jorge Amar

Not enough data to show CEO approval

39% positive business outlook

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Technical Support Engineer Tier II employees have rated TP with 3.9 out of 5 stars, based on 16 company reviews on Glassdoor. This indicates that most Technical Support Engineer Tier II professionals have a good working experience there. TP is rated in line with the average (within 1 standard deviation) by Technical Support Engineer Tier II professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Reviews by job title

16 reviews

3.0

Jul 28, 2023

Great starter job to gain experience

Tier ii technical support

Recommend

CEO approval

Business Outlook

Pros

Work from home was great

Cons

Low pay not a lot of raises

TP Response

2y

Please call us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com to tell us more about your experience so we can work with you and resolve it.

1.0

Oct 6, 2021

Not a good employer

Tier i technical support

Recommend

CEO approval

Business Outlook

Pros

Sends equipment and pays ok

Cons

Management is horrible and so is HR.

TP Response

4y

Please share the details of your concern at http://bit.ly/TPHR-newform. Thank you!

3.0

Sep 14, 2021

Decent Job

Tier i technical support

Recommend

CEO approval

Business Outlook

Pros

Trainer for job was amazing Work from home

Cons

Training felt a little rushed. pretty much thrown to the wolves. Once in nesting, enthusiasm and attitude of program changed

TP Response

4y

Thank you for bringing this issue to our attention. We’re sorry you had a bad experience and we want to do better. Please call us at 1-800-994-9335 or email us at LetsConnect@Teleperformance.com with additional feedback so we can further assist you.

Viewing 7 - 9 of 16 Reviews

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