TP Technical Support reviews

The environment, pay, supervisors, EVERYTHING. Terrible. Supervisors are arrogant, management untouchable, and the other agents vary too greatly to say anything. The environment is worse than a high school. The company doesn't seem to care about the customers, it is a 3rd party call center. The supervisors will tell you to do stuff like send new equipment even if you know this isn't the problem, (send a new router when the customer is looking for the coax cable to reconnect the router) just to get you off a long call. Then they chide you because your FCR is low... would not recommend to anybody. There is a reason turnover is so high. There are a few good IHD people.

- Horribly underpaid for what you're expected to know. After completing 6 weeks of classroom training on tech support for phone, internet and cable, you will earn a meager $10.50 an hour. Even if you could afford the company's health insurance on that salary, it isn't worth having. - Low-class coworkers. Lots of people in sweatpants with poor hygiene and poor attitudes. Do NOT store your lunch in the communal refrigerators; there is a good chance someone will steal it. I saw a supervisor blow "snot rockets" into the trash can next to his desk more than once. My trainer belched out the word "barf" mid-sentence several times a day during training. These are NOT exaggerations! -The place is dirty. Toilets sprayed with feces or clogged are a daily occurrence. People don't pick up after themselves in the break room. The microwaves are full of slop, there are potholes in the parking lot, headsets are communal and covered with hairs and flaked skin, and so on. - "Supervisor" and "Internal Help Desk" personnel are terrible. They let tiny bits of power go right to their heads and are deliberately rude and anti-helpful. Eye-rolls and sighs precede the answer to just about any question you ask, probably because these "big promotions" only come with an extra $1 an hour. Most "company memos" are stated in the imperative and end with the phrase "up to and including termination." - If you work on Saturday or Sunday, forget about ever having that day off again. Forget PTO, they won't even approve UNPAID time off when it's requested months in advance. - "Net-staffing" is the company's practice of changing your schedule, whether or not you can work at those times. It means that, if you're scheduled on a holiday-pay holiday, you can be removed from that day and rescheduled on your day off. It also means they can (and do!) forcibly change daytime schedules to overnights. For example, you might be told that instead of noon to 8pm, your schedule is being changed to 1:30am to noon. These are permanent changes, not rotating. - You have an allotment of "break time" each day, which includes restroom breaks. So basically, that means there is a timer running each time you have to use the restroom. - There is a “clean desk policy” and they also reserve the right to conduct searches of your personal belongings. Having a pen, piece of paper (such as a receipt), a cell phone or an ipod in your purse or on your desk could result in discipline or termination. (Supervisors openly text and play games on their phones, look at facebook and sports scores on their computers, though they are subject to the same rules.)