Does TP pay their employees well?

According to anonymously submitted Glassdoor reviews, TP employees rate their compensation and benefits as 4.3 out of 5. Find out more about salaries and benefits at TP. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at TP?

89% of TP employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TP 4.3 out of 5 for work life balance, 4.4 for culture and values and 4.4 for career opportunities.

What are the top reviewed jobs at TP?

Customer Service Representative (13877) , Customer Service Representative (CSR) (5148) , Customer Service Agent (2589) , Analyst (1525) , Customer Service (1478) , Expert em Interação (1409) , Content Moderator (1256) , Supervisor (1108) , Call Center Agent (1069) , Customer Service Associate (936) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (715) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"(in 819 reviews) "It's good and has work from home" (in 737 reviews)" ((in 2001 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1789 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1753 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1512 reviews)); "Good environment is good." ((in 1283 reviews))

What are the cons of working at TP according to real employee reviews?

"I work in local account but so sad because I didn't buy my personal things and the salary is low" ((in 3794 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2496 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1520 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 379 reviews)); "Poor communication and understanding skills" ((in 279 reviews))

What are employees saying about TP layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TP layoffs and their outlook for job security at TP in 2026.

TP "training" Reviews

5.0

May 11, 2026

Positive learning experience

Customer support executive

Recommend

CEO approval

Business Outlook

Pros

The training sessions are detailed and help employees understand customer interactions effectively. Team leaders are supportive and guide employees whenever required during difficult situations.

Cons

Night shifts may sometimes affect personal routine and sleeping schedule

3.0

May 11, 2026

Good training, but unrealistic KPIs and high expectations

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The training is good, the team is supportive, and it is a strong opportunity for fresh graduates.

Cons

The KPIs set appear to be challenging to achieve, and the current expectations are quite high relative to available resources and workload.

TP Response

1mo

Thank you for taking the time to leave a review! Your feedback means a lot to us. Have an amazing day!

5.0

May 11, 2026

The training quality was good but can be more engaging.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

They provide great trainings to their employees.

Cons

They don't provide great trainings to their employees.

TP Response

1mo

Thank you for taking the time to leave a review! Your feedback means a lot to us. Have an amazing day!

1.0

May 11, 2026

poor training and no support. Terrible

Customer advisor

Recommend

CEO approval

Business Outlook

Pros

Not apart from being home

Cons

Wow where to start! "Training" was PowerPoint's on teams. Literally thrown in the deep end after listening to 2 calls. No help from management. Asked for extra training (got told "you'll be fine!" Constantly getting mithered to get back to calls. Had to log on 20 mins unpaid before shifts to open up all programmes. Absolutely shocking. Resigned on payday. Kept getting told off zendesk to use KB. Not very helpful when i didnt know what i was looking for! Told to get out of meetings etc to go for break. (1hr 15mins afywr I started on a 9 hour shift is terrible!) (Student loans)

TP Response

1mo

Thank you for taking the time to review TP, we appreciate your feedback.

3.0

May 11, 2026

Good training but micromanagement can be challenging

Account manager

Recommend

CEO approval

Business Outlook

Pros

Good training on the vendor platforms.

Cons

Target-based job, a bit micromanagement leadership style.

TP Response

1mo

Thank you for your feedback. We'd like to understand further and do our best to learn from it. Can you please share more details with us at http://bit.ly/TPHR-newform . Have a nice day Regards TP Canada

5.0

May 11, 2026

Rewarding training environment

Process trainer

Recommend

CEO approval

Business Outlook

Pros

Training new employees and helping improve their performance feels rewarding and professionally satisfying. The company supports innovative training methods regularly.

Cons

Tight schedules may require excellent time management skills daily

5.0

May 11, 2026

Helpful learning environment

Customer support executive

Recommend

CEO approval

Business Outlook

Pros

The company provides proper training and guidance for new employees. Team leaders are supportive and help whenever required. Daily work improves communication and customer-handling skills effectively over time.

Cons

Night shifts may affect work-life balance and daily routine sometimes

TP

TP reviews about "training"

Company ratings over time

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Positive learning experience

Good training, but unrealistic KPIs and high expectations

The training quality was good but can be more engaging.

poor training and no support. Terrible

Good training but micromanagement can be challenging

Rewarding training environment

Helpful learning environment

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