Is TeKnowledge a good company to work for as a Customer Success Manager (CSM)?

Customer Success Manager (CSM) professionals working at TeKnowledge have rated their employer with 3.5 out of 5 stars in 15 Glassdoor reviews. This is a lower than average score with the overall rating of TeKnowledge employees being 3.9 out of 5 stars. Search open Customer Success Manager (CSM) Jobs at TeKnowledge now and start preparing for your job interview by browsing frequently asked Customer Success Manager (CSM) interview questions at TeKnowledge .

Does TeKnowledge pay Customer Success Manager (CSM) employees well?

Customer Success Manager (CSM) professionals rate their compensation and benefits at TeKnowledge with 2.7 out of 5 stars based on 15 anonymously submitted employee reviews. This is 20% worse than the company average rating for salary and benefits. Find out more about Customer Success Manager (CSM) salaries and benefits at TeKnowledge .

What are the top reviewed jobs at TeKnowledge?

Technical Support Engineer (1473) , Team Manager (133) , Technical Support Engineer II (119) , Technical Lead (99) , CSAM - Customer Success Account Manager (69) , Software Support Engineer (56) , Technical Support Advocate (53) , Operations Manager (50) , Critical Situation Manager (47) , Support Engineer (47) , Technical Support (41) , Tech Support Engineer (40) , Software Engineer (38) , CSAM Support Representative (37) , Manager (37)

What are the pros of working at TeKnowledge according to real employee reviews?

"Work environment is good and healthy" ((in 116 reviews)); "Good working environment and very supporting" ((in 108 reviews)); "Their great culture and values are seen on a daily basis and I feel happy being part of this company." ((in 107 reviews)); "Also the people are great and always willing to help" ((in 103 reviews)); "A good place to learn and grow as long as you set you mind at it and put yourself out there." ((in 90 reviews))

What are the cons of working at TeKnowledge according to real employee reviews?

"Low salaries (sometimes you even get the same salary as other people with lower job positions)" ((in 451 reviews)); "Low pay and no substantial increments" ((in 226 reviews)); "Due to the poor management the moral of most of the employees is very low." ((in 175 reviews)); "There is no Work Life Balance as one has to wake very early in the morning and get hom at night." ((in 110 reviews)); "No benefits and complicated metrics." ((in 73 reviews))

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TeKnowledge

TeKnowledge Customer Success Manager (CSM) reviews

3.5

80% would recommend to a friend

(15 total reviews)

Aileen Allkins

Not enough data to show CEO approval

49% positive business outlook

Ratings by category

4.4

Work/Life balance

4.3

Diversity & inclusion

3.8

Culture & values

3.8

Senior management

3.8

Career opportunities

2.7

Compensation and benefits

Customer Success Manager (CSM) employees have rated TeKnowledge with 3.5 out of 5 stars, based on 15 company reviews on Glassdoor. This indicates that most Customer Success Manager (CSM) professionals have a good working experience there. TeKnowledge is rated in line with the average (within 1 standard deviation) by Customer Success Manager (CSM) professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

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Reviews by job title

15 reviews

4.0

Jan 27, 2025

Why work here?

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

Greate place to develop your career character Growth opportunities WFH - Hybrid work model

Cons

Current dollar value is alway in decrease, they try to compensate with raises that temporarily help Communication process can be confusing somtimes

4.0

Jan 15, 2025

Feedback

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

Good environment for the employees.

Cons

Needs to improve on end year party.

TeKnowledge Response

We appreciate your taking the time to provide us with your review and to highlight areas where you believe TeKnowledge could improve. We will keep striving for excellence in everything we do for our employees. We are glad to hear that you’re enjoying your Tek experience!

3.0

Nov 27, 2024

Company Review

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

Work Schedule is Flexible CSM department has a great environment with co-workers Work-life balance is great Workload if low, really calm

Cons

No growing opportunities No economic incentives or bonus Currently no stability with Contracts

Viewing 1 - 3 of 15 Reviews

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TeKnowledge Customer Success Manager (CSM) reviews

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