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      TeKnowledge

      Engaged Employer

      TeKnowledge reviews

      3.9

      78% would recommend to a friend

      (4,186 total reviews)
      avatar

      Aileen Allkins

      82% approve of CEO

      72% positive business outlook

      Ratings by category

      4.4

      Diversity & inclusion

      4.1

      Culture & values

      4.1

      Career opportunities

      3.7

      Work/Life balance

      3.7

      Senior management

      3.3

      Compensation and benefits

      TeKnowledge has an employee rating of 3.9 out of 5 stars, based on 4,186 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TeKnowledge employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      4K reviews
      4.0
      Jan 12, 2021

      It's not easy, but nothing worth having ever is.

      Technical support engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      The company's leadership follows through with action. I've been working for more than 20 years and I've worked for a lot of companies with mid-level management who have no further interest than checking boxes. Tek does have challenges, but the company's leadership honestly acknowledges those challenges, advocates for customers and support teams, and communicates the goals we're striving to achieve.

      Cons

      The real challenge is working for a company that works for another company. Tek's potential for excellence is only constrained by the limitations of the company Tek is contracted with.

      avatar
      TeKnowledge Response
      5y
      Thank you for your candid feedback. We have really been focused this past year on leadership training and development - and I'm very pleased to hear that its making an impact. I acknowledge your comments about working in a BPO environment - we are always driven by the needs of the client. However, the better relationships we build the more successful we will become! Lastly, thanks for your comments on how we have handled COVID. There has been a huge effort on the part of many people to ensure we 'get it right' for our employees - I'm happy to hear your feedback on this!
      4.0
      Jan 8, 2021

      Good place to get a foot in the door

      Software support engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pretty good pay if you are just starting out in IT. Good people to be around, a lot of insight from management and supervisors.

      Cons

      There is a large focus on meeting the metrics, and very little concern on why you were not able to meet them

      avatar
      TeKnowledge Response
      5y
      Thank you for your comments. Our target employee would be someone who is interested in getting into the technical support industry and has that nature aptitude. We are a company that is measured on our results - and we do our best to make that clear during the interview process for new folks coming in to understand that part of the job. The most successful people we have found are the people who can find those creative solutions and resolve the customer's issues - regardless of the hurdles! Customer Satisfaction is always our number 1 priority!
      Viewing 3877 - 3879 of 4,186 Reviews
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      ReviewsTeKnowledge reviews

      Glassdoor has 4,413 TeKnowledge reviews submitted anonymously by TeKnowledge employees. Read employee reviews and ratings on Glassdoor to decide if TeKnowledge is right for you.