TeKnowledge reviews

3.9

78% would recommend to a friend

(4,186 total reviews)
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Aileen Allkins

82% approve of CEO

72% positive business outlook

TeKnowledge has an employee rating of 3.9 out of 5 stars, based on 4,186 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TeKnowledge employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

4K reviews
3.0
Feb 24, 2023
Recommend
CEO approval
Business Outlook

Pros

God place to be technically trained, build network with other people.

Cons

Their managers are not people you want to manage your team, the company can give off being selfish without considering the staff, they are also not trustworthy. If all things were working in the country people will not want to work for them and also they are still enjoying the power of monopoly

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TeKnowledge Response
3y
Thank you for your comments. It's great to see you value the technical training at Tek Experts! Your experience aligns nicely with our Learn & Grow value. Our managers too are Learning & Growing and we expect each of them to provide coaching, support and direction while demonstrating our values. If you would like to discuss your concerns, please reach out to your local leadership team (CM, HR).
2.0
Jan 27, 2023
Recommend
CEO approval
Business Outlook

Pros

Good diversity, all employees are respected regardless of identity. Fun activities outside of work

Cons

This place started out excellent and with good momentum. Obsession with metrics, poor pay, promoting "managers" over actual leaders and ignoring employee ideas and pleas for help has caused them to hemmorhage good employees and leaders who have understandably gotten hired at other places where they are appreciated and compensated appropriately. I personally witnessed multiple temp workers find out that they were going to be fired through the grapevine rather than their managers growing a pair and informing them. I personally witnessed co workers be without a manager or any kind of leadership for almost two months as Tek "tried to find new managers." These employees were then chastised for struggling and/or fired with no warning and no information could be given as to what they did wrong which was cruel, disingenuous, and put additional strain on the employees who were already struggling to keep their heads afloat. I personally witnessed mental breakdowns by co workers both in the office and over our private employee chats. THIS SHOULD NEVER HAPPEN. They found every excuse in the book to deny raises for years. Certain employees (favorites) would be pubicly praised for doing well, while other employees who did the same were rarely acknowledged, or never at all. Tools were constantly breaking or denying you access which severely affected your job because you could do almost nothing until access was restored. They would blame you for not following the correct processes, ignoring you when you explained that you did follow process and issues still occurred, or neglecting to inform you that a process had changed. "Oh. Thats so weird! It worked for me!" Was a common response. Additionally, if you think you know how to do your job, think again. The thing you were trained on just 3 weeks ago will probably change again in a few days, and they might tell you, or they might not! Its a mystery. The processes

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TeKnowledge Response
3y
Thanks for your comment! We expect all of our leaders (and all of our people) to demonstrate our values of We Care, Stronger Together and Learn & Grow. It seems that you've seen our values in action in some ways, in your mention of our respect for employees and diversity, but not all ways. I hope you reach out to your local management or HR so we can discuss your concerns. Thanks again for submitting your feedback. It is valuable to us.
2.0
Jan 25, 2023
Recommend
CEO approval
Business Outlook

Pros

Extraordinary commitment to inclusion and diversity. They hire great people

Cons

They don't pay anywhere near what they should for the technical expertise required, but what can you expect from a BPO Very little attention paid to tools needed for the job, top management completely disconnected from day to day operations, clueless.

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TeKnowledge Response
3y
We thank you for sharing your comments with us. We are glad you see the greatness in our people and our culture of Diversity and Inclusion. At Tek Experts, besides base pay, we offer our people across technical business units the opportunity to earn a performance-related bonus for meeting quality and productivity targets, to increase their pay. I am sorry your experience did not meet your expectations regarding the operations management and working tools, and I hope you provided your feedback with local leadership team or HR while you were with us. While we strive for excellence, feedback empowers us to explore areas of potential improvement for our business. I wish you the very best for your future!
Viewing 166 - 168 of 4,186 Reviews

Glassdoor has 4,413 TeKnowledge reviews submitted anonymously by TeKnowledge employees. Read employee reviews and ratings on Glassdoor to decide if TeKnowledge is right for you.