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      TeKnowledge

      Engaged Employer

      TeKnowledge Software Support reviews

      3.8

      97% would recommend to a friend

      (52 total reviews)
      avatar

      Aileen Allkins

      100% approve of CEO

      93% positive business outlook

      Ratings by demographic groups

      Software Support employees have rated TeKnowledge with 3.8 out of 5 stars, based on 52 company reviews on Glassdoor. This indicates that most Software Support professionals have a good working experience there. TeKnowledge is rated in line with the average (within 1 standard deviation) by Software Support professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

      Reviews by job title

      52 reviews
      4.0
      Jan 8, 2021

      Good place to get a foot in the door

      Software support engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pretty good pay if you are just starting out in IT. Good people to be around, a lot of insight from management and supervisors.

      Cons

      There is a large focus on meeting the metrics, and very little concern on why you were not able to meet them

      avatar
      TeKnowledge Response
      5y
      Thank you for your comments. Our target employee would be someone who is interested in getting into the technical support industry and has that nature aptitude. We are a company that is measured on our results - and we do our best to make that clear during the interview process for new folks coming in to understand that part of the job. The most successful people we have found are the people who can find those creative solutions and resolve the customer's issues - regardless of the hurdles! Customer Satisfaction is always our number 1 priority!
      5.0
      Dec 2, 2020

      Great employment for learning and growth

      Software support engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Wonderful environment for Learning and growth constantly changing promoting the ability to adapt.

      Cons

      None that I can really think of

      avatar
      TeKnowledge Response
      5y
      Awesome feedback - thank you for sharing! Last year we grew over 25% just here in the US - and it doesn't look like we're slowing down any time soon. There are great opportunities for those who are able to adapt to our ever-changing pace - well put!
      2.0
      Nov 23, 2020

      Stressful

      Software support engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay work from home Work through email mostly

      Cons

      Lazy managers No support Customers can treat you like garbage and then you get thrown under the bus by managers All this company cares about is customer satisfaction Goes through operations managers like a knife through butter People are constantly promoted to roles they have no business being in

      avatar
      TeKnowledge Response
      5y
      Thank you for your feedback. I agree that some customers can be difficult to work with - I'm sure this is true in any industry. We have had tremendous growth this year, and believe in promoting from within. Therefore, it is not unusual to promote some people into roles they have never done before, and then train them on how to do the role. We feel this is best model to grow our employees - but I can see how it would be frustrating for some while they are going through the learning curve.
      Viewing 19 - 21 of 52 Reviews
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      TeKnowledge reviewsTeKnowledge Software Support reviews

      Glassdoor has 4,420 TeKnowledge reviews submitted anonymously by TeKnowledge employees. Read employee reviews and ratings on Glassdoor to decide if TeKnowledge is right for you.