Is TeKnowledge a good company to work for as a Technical Support Engineer II?

Technical Support Engineer II professionals working at TeKnowledge have rated their employer with 3.8 out of 5 stars in 129 Glassdoor reviews. This is a lower than average score with the overall rating of TeKnowledge employees being 3.9 out of 5 stars. Search open Technical Support Engineer II Jobs at TeKnowledge now and start preparing for your job interview by browsing frequently asked Technical Support Engineer II interview questions at TeKnowledge .

Does TeKnowledge pay Technical Support Engineer II employees well?

Technical Support Engineer II professionals rate their compensation and benefits at TeKnowledge with 3.3 out of 5 stars based on 129 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Technical Support Engineer II salaries at TeKnowledge.

How happy are Technical Support Engineer II professionals working at TeKnowledge?

79% of Technical Support Engineer II employees at TeKnowledge would recommend their employer to a friend. This rating has decreased by 8% in the past 12 months. Technical Support Engineer II professionals have also rated TeKnowledge with a 3.8 rating for work-life-balance, 4.6 rating for diversity and inclusion, 4.0 rating for culture and values and 4.0 rating for career opportunities.

What are the top reviewed jobs at TeKnowledge?

Technical Support Engineer (1475) , Team Manager (133) , Technical Support Engineer II (119) , Technical Lead (99) , CSAM - Customer Success Account Manager (69) , Software Support Engineer (56) , Technical Support Advocate (53) , Operations Manager (50) , Critical Situation Manager (47) , Support Engineer (47) , Technical Support (41) , Tech Support Engineer (40) , Software Engineer (38) , CSAM Support Representative (37) , Manager (37)

What are the pros of working at TeKnowledge according to real employee reviews?

"Work environment is good and healthy" ((in 123 reviews)); "I can balance my personal and work life and the company has a great working environment" ((in 123 reviews)); "Their great culture and values are seen on a daily basis and I feel happy being part of this company." ((in 109 reviews)); "Also the people are great and always willing to help" ((in 103 reviews)); "A good place to learn and grow as long as you set you mind at it and put yourself out there." ((in 90 reviews))

What are the cons of working at TeKnowledge according to real employee reviews?

"Low salaries (sometimes you even get the same salary as other people with lower job positions)" ((in 456 reviews)); "Low pay and no substantial increments" ((in 230 reviews)); "Due to the poor management the moral of most of the employees is very low." ((in 177 reviews)); "There is no Work Life Balance as one has to wake very early in the morning and get hom at night." ((in 108 reviews)); "No benefits and complicated metrics." ((in 75 reviews))

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TeKnowledge

TeKnowledge Technical Support Engineer II reviews

3.8

79% would recommend to a friend

(129 total reviews)

Aileen Allkins

86% approve of CEO

64% positive business outlook

Ratings by category

4.6

Diversity & inclusion

4.0

Culture & values

4.0

Career opportunities

3.8

Work/Life balance

3.7

Senior management

3.3

Compensation and benefits

Technical Support Engineer II employees have rated TeKnowledge with 3.8 out of 5 stars, based on 129 company reviews on Glassdoor. This indicates that most Technical Support Engineer II professionals have a good working experience there. TeKnowledge is rated in line with the average (within 1 standard deviation) by Technical Support Engineer II professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

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Gender

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Reviews by job title

129 reviews

5.0

May 30, 2025

A technology company with a human-centered approach

Technical support engineer ii

Recommend

CEO approval

Business Outlook

Pros

The company has experience in other countries, but even though its headquarters in San Salvador, El Salvador is new, it demonstrates that it has very strong roots that promise a bright future in the country. It has great potential and human talent to become an excellent place to work.

Cons

For now, after a year of operations, the human talent and opportunities are significant. Hopefully, this will continue and keep growing.

5.0

May 30, 2025

More than what I expected

Technical support engineer ii

Recommend

CEO approval

Business Outlook

Pros

Good environment Good managment Salary according to workload A great place to start your career I like the way the communicate on the on boarding process, expectations are clear, all the information is available is not one of those companies where you never know when things will be done or who can you reach. They inform of all the necessary information.

Cons

At the momento I have have any complaints.

5.0

May 23, 2025

Amazing Grow Opportunities

Technical support engineer ii

Recommend

CEO approval

Business Outlook

Pros

Working at TeKnowledge has been a great experience as they are always looking to invest in our growth and provide the necessary tools to achieve it. Work environment is amazing as they lead by example.

Cons

Provide transportation for future employees who have a night shift.

Viewing 16 - 18 of 129 Reviews

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TeKnowledge Technical Support Engineer II reviews

Ratings by category

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A technology company with a human-centered approach

More than what I expected

Amazing Grow Opportunities

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