TeKnowledge Technical Support Engineer II reviews

3.8

79% would recommend to a friend

(129 total reviews)
avatar

Aileen Allkins

86% approve of CEO

64% positive business outlook

Technical Support Engineer II employees have rated TeKnowledge with 3.8 out of 5 stars, based on 129 company reviews on Glassdoor. This indicates that most Technical Support Engineer II professionals have a good working experience there. TeKnowledge is rated in line with the average (within 1 standard deviation) by Technical Support Engineer II professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

129 reviews
1.0
Apr 13, 2025
Recommend
CEO approval
Business Outlook

Pros

I would say aside from the obvious technical experience and being entry level, you learn a lot about collaborating, effective communication, with the opportunity to work as a vendor for one of the largest tech giants in the world.

Cons

Global leadership is highly disorganized and unaccountable. During my time, I experienced constant turnover—six managers and two site OMs—which led to a lack of stability and direction. Communication was poor and frequently changing, yet frontline staff were blamed for the chaos. Team Managers openly spoke disrespectfully to engineers with no consequences, even in front of senior leadership. KPIs were on trashy white boards, public display and used to shame rather than support growth, and 1:1s were conducted publicly, discouraging honest dialogue. We were also pressured to write positive Glassdoor reviews and questioned if we declined. Feedback surveys felt performative, with no visible follow-through or improvement plans. Meetings were excessive, unproductive, and often disrupted actual work. “Fun” activities felt forced and out of touch. Ultimately, only upper management seemed to benefit. Opportunities for advancement or meaningful rewards were minimal unless you were part of the inner circle. It's a small club and you are not invited. At least we could compete for a mediocre bonus though, amirite? 😉

2.0
Mar 19, 2025

Tek review

Recommend
CEO approval
Business Outlook

Pros

Technical knowledge Hybrid model Career opportunities

Cons

Low salary High worload Challenges with work-life balance

Viewing 25 - 27 of 129 Reviews

Glassdoor has 4,420 TeKnowledge reviews submitted anonymously by TeKnowledge employees. Read employee reviews and ratings on Glassdoor to decide if TeKnowledge is right for you.