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      Tech Mahindra

      Engaged Employer

      Tech Mahindra Customer Service Representative CSR reviews

      2.9

      22% would recommend to a friend

      (72 total reviews)
      avatar

      Mohit Joshi

      33% approve of CEO

      37% positive business outlook

      Ratings by demographic groups

      Customer Service Representative (CSR) employees have rated Tech Mahindra with 2.9 out of 5 stars, based on 72 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an average working experience there. Tech Mahindra is rated 25% below average by Customer Service Representative (CSR) professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

      Reviews by job title

      72 reviews
      3.0
      Oct 28, 2023

      It was okay but disputes

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      It was good for a first-time experience. I was grateful to have a non-voice chat support position experience.

      Cons

      Disputes! Sometimes not even prioritized and taken action. It was just so disappointing given that we really did our job and provided great service replying and handling the customers, working for the company. One reason also why I had to quit.

      5.0
      Oct 12, 2023

      BPO Agent

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Professional Development: The company is dedicated to employee growth and development, providing numerous training and educational opportunities. This commitment helps employees advance their careers within the organization.

      Cons

      One significant drawback in our benefits and compensation structure is the lack of adequate compensation for overtime (OT) work. Some employees are regularly required to work extra hours to meet project deadlines, but the company's current compensation package does not adequately account for these additional efforts. This oversight can lead to decreased job satisfaction and employee burnout.

      Viewing 28 - 30 of 72 Reviews
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      Tech Mahindra reviewsTech Mahindra Customer Service Representative (CSR) reviews

      Glassdoor has 43,089 Tech Mahindra reviews submitted anonymously by Tech Mahindra employees. Read employee reviews and ratings on Glassdoor to decide if Tech Mahindra is right for you.