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The UPS Store

Part of UPS

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The UPS Store reviews

3.5

50% would recommend to a friend

(3,150 total reviews)
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Tim Davis

48% approve of CEO

46% positive business outlook

The UPS Store has an employee rating of 3.5 out of 5 stars, based on 3,150 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The UPS Store employee rating is in line with the average (within 1 standard deviation) for employers within the Produktion industry (3.5 stars).

Reviews by job title

3K reviews
4.0
Aug 6, 2017

UPS Store Sales Associate

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

flexible hours, the store offers and does so many different things so you do learn a lot about various products, machines, and obviously shipping & packaging. good experience in retail - many cons, but it all depends on the individual franchise owner you work for.

Cons

prices are outrageous so you constantly have to deal with customer complaints and people getting angry, so it's challenging to build a necessary rapport with the customer. many of the individual franchise owners are money hungry (mainly because of the royals & unnecessarily high fees they have to pay to ups) so they focus on money instead of genuine customer service - which would actually bring and keep customers around. also, many of these business owners have no experience in owning a business so it puts the employees in a very stressful, frustrated position trying to help out the owner - but still getting paid as a simple sales associate.

3.0
Jul 11, 2017

Shameful

Recommend
CEO approval
Business Outlook

Pros

The hourly wage was pretty decent.

Cons

Tell you one thing and do the opposite.

2.0
Jun 26, 2017

Assistant Manager

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The hours are pretty good. It's a small business, so concerns are heard and appreciated.

Cons

Low pay, no rewards for successfully helping the business grow. Also, the owners can cross the line in your personal lives. Will not get pay above poverty level, no matter how much money you make the store. Owners are greedy.

Viewing 136 - 138 of 3,150 Reviews

Glassdoor has 3,236 The UPS Store reviews submitted anonymously by The UPS Store employees. Read employee reviews and ratings on Glassdoor to decide if The UPS Store is right for you.