This has to be the absolute worst job in the entire corporate world. The entire job is JUST doing client account yearly reviews. Every client account is a “case”
You log in, your manager will send a message in the team chat at a random time of day saying “I have cases, like this message for a case” and you are assigned cases based on who likes the message first. If not you have to message your manager every time you need work saying “can I get a case”. Every hour of every day is the same exact thing. You have ONE task. You do nothing else in this role but like for cases and complete the case. Day in and day out.
If you don’t always like the message first, your “performance” starts to go down and they penalize you for your ability to click a button fast enough. Upper management is obsessed with numbers and production of cases. And don’t even dare try to bring up new ideas or initiatives because you will get brushed off.
The managers are always coming up with weird new ideas to justify their jobs and find something to do. Recruiters will lie to your face about compensation and give you false promises.
Absolutely everyone in the KYC space is uneducated and unprofessional. People on the team go to the office to gossip about their personal lives and treat it as a social circle all day long. Everyone in this space gets side eyed and others with real jobs at the company have even moved their desks to be away from KYC teams. That is how low people in this position are. You need absolutely zero skills to work this job. It doesn’t give you any transferable skills, and growing in this career is close to impossible. The best you could do is get promoted to Quality Control Analyst ( the person who reviews the work after the KYC analyst submits it) and even then you are still doing the same thing every. single. day. That role genuinely felt like the equivalent of a kindergarten class.
If you worked hard in college to a get 4 year degree and are a professional individual, I highly advise you skip this role. They are laying off a ton and hiring in India. If you try to move internally to another position in the firm, you will be first to be let go. They also tend to periodically lay off when workload is low to then rehire a month later at lower pay. This is not a career, it’s an absolute dead end job. STAY AWAY. I would’ve never imagined that such a reputable firm like UBS would have such a ridiculously unprofessional line of business.
