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      Upwork

      Engaged Employer

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      3.8

      60% would recommend to a friend

      (630 total reviews)
      avatar

      Hayden Brown

      57% approve of CEO

      44% positive business outlook

      Ratings by category

      4.1

      Work/Life balance

      3.9

      Diversity & inclusion

      3.6

      Culture & values

      3.6

      Compensation and benefits

      3.5

      Career opportunities

      3.3

      Senior management

      Upwork has an employee rating of 3.8 out of 5 stars, based on 630 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Upwork employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      630 reviews
      1.0
      May 31, 2022

      The company culture is a JOKE

      Program manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Unlimited PTO is offered for employees. Everything else they say about the culture is a lie.

      Cons

      - Terrible HR Leadership team that doesn't lead by example or support their team. - Executive team turnover is alarming. If you do not agree with the CEO, you'll be pushed out. - The HRBP team has had the most dramatic turnover and nobody knows who's actually here to help in HR. - No way to anonymously share concerns. - Serious transparency and communication problems throughout the entire org. - Lack of management training for new managers, or senior managers. - Mid to Senior level leadership does not lead by example and does not support their team. - Employees find out people leave by searching on slack. No communication to teams about who has absorbed someone else's project work. - Company survey sent out once a year and nothing has been done to address the issues left in the survey. The CEO, Chief People Officer, and Chief Sales Officer need to go.

      avatar
      Upwork Response
      4y
      Hey there, thank you so much for being candid enough to write this. I know it's a lot when you still work here. I would truly welcome the chance to discuss your feedback. With regards to the HR team in particular, it would be so helpful to understand what we can do better. As you have feedback for me and my team it would be insightful to understand your perspective. I'll make myself available whenever works for you. Thanks, zoe
      1.0
      Jan 30, 2016

      downwork

      Customer support manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      There is nothing positive to say. I'm looking to leave myself!

      Cons

      The company is led by a team of horrible executives. This is shown with the site down all the time despite repeated promise of stability.

      1.0
      Oct 31, 2020

      Dumpster fire

      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      The benefits are great. I’ve heard it used to be a great place to work.

      Cons

      Don’t even know where to start. The company is run by the Career Builder Rejects.

      Viewing 49 - 51 of 630 Reviews
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      Glassdoor has 914 Upwork reviews submitted anonymously by Upwork employees. Read employee reviews and ratings on Glassdoor to decide if Upwork is right for you.