Is VMware a good company to work for as a Technical Support Engineer II?

Technical Support Engineer II professionals working at VMware have rated their employer with 4.3 out of 5 stars in 47 Glassdoor reviews. This is a lower than average score with the overall rating of VMware employees being 4.4 out of 5 stars. Search open Technical Support Engineer II Jobs at VMware now and start preparing for your job interview by browsing frequently asked Technical Support Engineer II interview questions at VMware .

Does VMware pay Technical Support Engineer II employees well?

Technical Support Engineer II professionals rate their compensation and benefits at VMware with 4.4 out of 5 stars based on 47 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Technical Support Engineer II salaries at VMware.

How happy are Technical Support Engineer II professionals working at VMware?

87% of Technical Support Engineer II employees at VMware would recommend their employer to a friend. This rating has increased by 6% in the past 12 months. Technical Support Engineer II professionals have also rated VMware with a 3.8 rating for work-life-balance, 4.5 rating for diversity and inclusion, 4.3 rating for culture and values and 4.2 rating for career opportunities.

What are the top reviewed jobs at VMware?

Member Of Technical Staff (458) , Technical Support Engineer (327) , Senior Member of Technical Staff (245) , Software Engineer (215) , Staff Engineer (205) , Business Analyst (147) , Senior Manager (136) , Account Executive (132) , Director (130) , Senior Software Engineer (128) , Manager (106) , Intern (102) , Sales (94) , Member of Technical Staff(MTS) (92) , Account Manager (88)

What are the pros of working at VMware according to real employee reviews?

"The benefits are great and the Palo Alto campus is gorgeous." ((in 987 reviews)); "You can learn so much from VMware and give back to charities while still enjoying a good work life balance." ((in 957 reviews)); "Great for people really into coding and those who don't like much customer face to face dealings" ((in 746 reviews)); "Pay is good but you cannot spend as you don't know when your job will be gone." ((in 425 reviews)); "Work culture is good..you will learn lot of things here if you put your own effort" ((in 369 reviews))

What are the cons of working at VMware according to real employee reviews?

"There are some bad managers I have worked with" ((in 244 reviews)); "frequent org changes and layoffs" ((in 145 reviews)); "Upper management is bad which creates hierarchy" ((in 69 reviews)); "Mediocre middle management." ((in 60 reviews)); "Senior management has basically ignored the last 50 years or so of management best practices." ((in 48 reviews))

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VMware Technical Support Engineer II reviews

4.3

87% would recommend to a friend

(47 total reviews)

Raghu Raghuram

81% approve of CEO

75% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.4

Compensation and benefits

4.3

Culture & values

4.2

Career opportunities

3.8

Work/Life balance

3.7

Senior management

Technical Support Engineer II employees have rated VMware with 4.3 out of 5 stars, based on 47 company reviews on Glassdoor. This indicates that most Technical Support Engineer II professionals have an excellent working experience there. VMware is rated in line with the average (within 1 standard deviation) by Technical Support Engineer II professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Reviews by job title

47 reviews

3.0

Jan 20, 2015

Get the experience and leave. Building a career here is unlikely.

Technical support engineer ii

Recommend

CEO approval

Business Outlook

Pros

- Comfortable facilities/canteen. - Comfortable work area - Opportunities to improve technical skills. - Good on CV. Lots of job offer from perspective employers. - Good team spirit.

Cons

-Workload too high. -Call center environment. -Weak documentation -Poor training given by people never have used the products. -Too focused on stats. -General dishonesty by senior management, including false promises of development. -Have to pay for company events Xmas party etc.

5.0

Sep 13, 2014

Constantly Changing, Growing Company. But with a loss of tenured, experienced people

Technical support engineer ii

Recommend

CEO approval

Business Outlook

Pros

Solid benefits. Good culture. Plenty of Snacks and free food on a weekly basis. Technical learning opportunities abound. Customer focused, support focuses on top shelf service that puts rest of industry to shame.

Cons

Turnover for peers and managers alike within support is high. The cream of the crop leave for internal opportunities (good) or, too often, leave for better wages outside the company. Constnatly changing metrics for support organization, makes getting raises potentially tricky. Bottom line goal is do what's best for the customer, which is awesome; but how they try to measure that is not communicated well.

3.0

Jun 21, 2014

Technical Support Engineer Cork

Technical support engineer ii

Recommend

CEO approval

Business Outlook

Pros

Good exposure to a wide range of Technical issues. Very good for improving your technical skills. Good team work and work colleagues. Holidays good, canteen very good and some nice perks from time to time.

Cons

very busy !! VMware like to portray that the customer always come first but it seems that stats are all that matters to management. Training is inadequate and almost not existent, usually you are too busy to go on training when it does come around. Opportunities are very limited there and it seems to be the culture in VMware that if you want to further your career you have to leave the company and this is a shame !!

Viewing 40 - 42 of 47 Reviews

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Get the experience and leave. Building a career here is unlikely.

Constantly Changing, Growing Company. But with a loss of tenured, experienced people

Technical Support Engineer Cork

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