Does Waitrose pay their employees well?

According to anonymously submitted Glassdoor reviews, Waitrose employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Waitrose. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at Waitrose?

66% of Waitrose employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Waitrose 3.6 out of 5 for work life balance, 3.7 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Waitrose?

Supermarket Assistant (2128) , Sales Assistant (449) , Customer Assistant (429) , Shop Assistant (316) , Customer Service Assistant (246) , Customer Service (238) , Retail Assistant (176) , Sales Associate (163) , Partner (128) , Team Leader (116) , Customer Service Representative (101) , Shop Floor Assistant (90) , Store Assistant (90) , Delivery Driver (87) , Team Manager (70)

What are the pros of working at Waitrose according to real employee reviews?

"Very Flexible and very good pay" ((in 981 reviews)); "Good benefits and flexible with hours" ((in 559 reviews)); "Pretty nice staff and nice to help out people" ((in 475 reviews)); "Staff are friendly and nice" ((in 427 reviews)); "Friendly colleagues and good on" ((in 342 reviews))

What are the cons of working at Waitrose according to real employee reviews?

"Conflicting policy and poor management makes staff scared to be unwell at risk of losing job." ((in 597 reviews)); "Managers are rude and demanding" ((in 452 reviews)); "sometimes hours are long and boring" ((in 284 reviews)); "Hours are not flexible and hard to book wanted time off as it's booked years in advance by other employees" ((in 117 reviews)); "Hard to get holiday :(" ((in 68 reviews))

What are employees saying about Waitrose layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Waitrose layoffs and their outlook for job security at Waitrose in 2026.

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Waitrose

Waitrose reviews

Compare reviews

3.8

66% would recommend to a friend

(8,733 total reviews)

Jason Tarry

73% approve of CEO

46% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.6

Work/Life balance

3.2

Senior management

3.1

Career opportunities

Waitrose has an employee rating of 3.8 out of 5 stars, based on 8,733 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Waitrose employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

1.0

Apr 25, 2017

Hospitality Assistant

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Discount (that's if you ever have time to go shopping!)

Cons

Poor management, inflexible working hours, unrealistic targets, cultist environment and overall my worst job ever!

2.0

Mar 27, 2017

Great to shop in, frustrating to work for.

Sales assistant

Recommend

CEO approval

Business Outlook

Pros

Generally pleasant, respectful colleagues and managers. Fairly nice surroundings. Undemanding work. Not put under as much pressure as some of their rivals (i.e. Tesco). Was offered a permanent job (but turned it down),

Cons

Newcomers are treated the worst and don't get the respect or benefits of permanent staff. Constantly asked to do overtime and often coerced into doing it. Very passive-agressive working environment. Incompetent managers. Rudest customers I've encountered. Incredibly boring, menial work. Was misled on ins and outs of job roll. Insufficient breaks.

3.0

Mar 2, 2017

Waitrose is battling to survive in the retail food market and isn't as pleasant to work for as it is perceived.

Assistant section manager

Recommend

CEO approval

Business Outlook

Pros

The discount is very good, the staff are all lovely. The company sources food ethically and is honest about its practices

Cons

Waitrose is battling to survive in the retail food market and isn't as pleasant to work for as it is perceived. Very hard work and understaffed, customers are more challenging and 'entitled' than you'd expect from a supermarket.

Viewing 58 - 60 of 8,733 Reviews

Jobs at Waitrose

Night Replenishment, Supermarket Assistant

Hospitality, Supermarket Assistant

Night Replenishment, Supermarket Assistant

Team Manager (Nights)

Night Replenishment, Supermarket Assistant