Waitrose reviews

3.8

66% would recommend to a friend

(8,733 total reviews)
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Jason Tarry

73% approve of CEO

46% positive business outlook

Waitrose has an employee rating of 3.8 out of 5 stars, based on 8,733 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Waitrose employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

9K reviews
3.0
Feb 15, 2017
Recommend
CEO approval
Business Outlook

Pros

The pay is okay and benefits are really good, discount in waitrose is 15% and john lewis is 35% and other discounts with the card. Usually, long running staff that have been there forever, which means they know the company well and can comfort you on their own knowledge to progress.

Cons

Once the budget is spent for the year the company get last with enrolling new staff or cant afford new staff to help even if there isn't enough to cover a shift. There is a lot of 16-18 year olds trying to run the shop. Needs more supervisors than one especially if something is to go wrong, customers are waiting to have authorisation of alcohol with staff being so young. Modern Waitrose isn't working you will only stay in your section unless you are bored.

2.0
Oct 5, 2016
Recommend
CEO approval
Business Outlook

Pros

Final salary pension scheme. Discount on JL group shopping. Annual bonus. Great experience to get involved with a major retailer and work across the business. Plenty of initiatives. Some brilliant people to meet and work with. Good respect of holidays and variable access to services and group benefits. Great restaurant services.

Cons

You'll be lucky if you ever see much of a pay rise after your start date. The bonus is used to offset wages and significantly used as a tool to retain people. Very few opportunities for training and development. Staff are generally treated poorly by management and their loyalty and commitment is taken advantage of, especially store staff. Many staff services and protections have been diminished year on year. The whole Partner model is has been subverted as a tool to suppress complaint and subvert action to make services and conditions better for staff by giving an appearance of having an influence.

2.0
Aug 25, 2016
Recommend
CEO approval
Business Outlook

Pros

I'm struggling to find things to write in here.

Cons

Huge cultural changes taking place currently driven by the NLW recent and future increase's. Benefits being eroded and most importantly the 'old' business that would consult and listen before making major changes has gone. All levels being asked to spread themselves too thinly with every measure being 'RAG'd' but none taking any more of a priority than the other. Turnover is accelerating as good people leave and I for one am actively looking for alternative employment.

Viewing 61 - 63 of 8,733 Reviews

Glassdoor has 9,095 Waitrose reviews submitted anonymously by Waitrose employees. Read employee reviews and ratings on Glassdoor to decide if Waitrose is right for you.