Does Waitrose pay their employees well?

According to anonymously submitted Glassdoor reviews, Waitrose employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Waitrose. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at Waitrose?

66% of Waitrose employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Waitrose 3.6 out of 5 for work life balance, 3.7 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Waitrose?

Supermarket Assistant (2128) , Sales Assistant (449) , Customer Assistant (429) , Shop Assistant (316) , Customer Service Assistant (246) , Customer Service (238) , Retail Assistant (176) , Sales Associate (163) , Partner (128) , Team Leader (116) , Customer Service Representative (101) , Shop Floor Assistant (90) , Store Assistant (90) , Delivery Driver (87) , Team Manager (70)

What are the pros of working at Waitrose according to real employee reviews?

"Very Flexible and very good pay" ((in 981 reviews)); "Good benefits and flexible with hours" ((in 559 reviews)); "Pretty nice staff and nice to help out people" ((in 475 reviews)); "Staff are friendly and nice" ((in 427 reviews)); "Friendly colleagues and good on" ((in 342 reviews))

What are the cons of working at Waitrose according to real employee reviews?

"Conflicting policy and poor management makes staff scared to be unwell at risk of losing job." ((in 597 reviews)); "Managers are rude and demanding" ((in 452 reviews)); "sometimes hours are long and boring" ((in 284 reviews)); "Hours are not flexible and hard to book wanted time off as it's booked years in advance by other employees" ((in 117 reviews)); "Hard to get holiday :(" ((in 68 reviews))

What are employees saying about Waitrose layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Waitrose layoffs and their outlook for job security at Waitrose in 2026.

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Waitrose

Waitrose reviews

3.8

66% would recommend to a friend

(8,733 total reviews)

Jason Tarry

74% approve of CEO

47% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.6

Work/Life balance

3.2

Senior management

3.1

Career opportunities

Waitrose has an employee rating of 3.8 out of 5 stars, based on 8,733 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Waitrose employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

4.0

Aug 2, 2016

Operations Assistant

Operations assistant

Recommend

CEO approval

Business Outlook

Pros

Great place to work as a student, good perks (partner bonus especially), and generally friendly management. flexible hours/good shift patterns. Good opportunities for development for those who wish to stay in retail.

Cons

Management structure can often be over crowded with the number of SMs ASM's and DM's in larger stores (My store had 15-20 managers) managers could be very cliquey sometimes and definitely had favourites. Some managers also looked down on lower staff. The work in operations is also very monotonous, during the interview stages they sell the position as being very varied and diverse, but the reality of the position is just reductions and audits. It pays well for what it is though.

3.0

Jun 27, 2016

Going Downhill

Customer service assistant

Recommend

CEO approval

Business Outlook

Pros

Above national minimum wage Paid and unpaid breaks Great range of benefits available such as ticket subsides, discounted cinema tickets and hotel stays, cheaper mobile contracts- but a lot of discounts only applicable to places in London.

Cons

No real training and development, majority is based on the computer and does not lead to further opportunities. With the role out of 'modern Waitrose', hours are being cut down and staff are struggling to do their jobs.

4.0

May 18, 2016

Alright

Supermarket assistant

Recommend

CEO approval

Business Outlook

Pros

Easy job Well paid Excellent benefits: sick pay, holiday, end of year bonus, discount

Cons

Shelf-stackers more intelligent than the management. Management were aware of this and liked to take their frustrations out on their underlings.

Viewing 64 - 66 of 8,733 Reviews

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