Does Waitrose pay their employees well?

According to anonymously submitted Glassdoor reviews, Waitrose employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Waitrose. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at Waitrose?

66% of Waitrose employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Waitrose 3.6 out of 5 for work life balance, 3.7 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Waitrose?

Supermarket Assistant (2129) , Sales Assistant (450) , Customer Assistant (429) , Shop Assistant (316) , Customer Service Assistant (246) , Customer Service (238) , Retail Assistant (176) , Sales Associate (163) , Partner (128) , Team Leader (116) , Customer Service Representative (101) , Store Assistant (91) , Shop Floor Assistant (90) , Delivery Driver (87) , Team Manager (70)

What are the pros of working at Waitrose according to real employee reviews?

"Pay is good and they always give you opportunity to train in other sections to raise your pay next appraisal." ((in 990 reviews)); "Good benefits and flexible with hours" ((in 546 reviews)); "Pretty nice staff and nice to help out people" ((in 485 reviews)); "Most staff were friendly and helpful" ((in 415 reviews)); "Friendly colleagues and good on" ((in 327 reviews))

What are the cons of working at Waitrose according to real employee reviews?

"Conflicting policy and poor management makes staff scared to be unwell at risk of losing job." ((in 589 reviews)); "Managers are rude and demanding" ((in 464 reviews)); "Xmas hours are long and stressful" ((in 275 reviews)); "Hours are not flexible and hard to book wanted time off as it's booked years in advance by other employees" ((in 123 reviews)); "Hard to get holiday :(" ((in 70 reviews))

What are employees saying about Waitrose layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Waitrose layoffs and their outlook for job security at Waitrose in 2026.

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Waitrose

Waitrose reviews

3.8

66% would recommend to a friend

(8,739 total reviews)

Jason Tarry

74% approve of CEO

47% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.6

Work/Life balance

3.2

Senior management

3.1

Career opportunities

Waitrose has an employee rating of 3.8 out of 5 stars, based on 8,739 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Waitrose employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

5.0

Oct 19, 2015

Supermarket Assistant

Operations/supermarket assistant

Recommend

CEO approval

Business Outlook

Pros

Waitrose is a very inclusive company that always looks out for the wellbeing of it's employees. The company has a special way of treating it's staff and in return they perform.

Cons

I have to work Sundays but at least I get time-and-a-half so that makes it all better.

4.0

Oct 19, 2015

Asm customer service

Recommend

CEO approval

Business Outlook

Pros

Treated fairly and looked after when you have a problem. Given creative responsibility and the chance to implement own ideas. Motivated and happy team who inspire you.

Cons

Sometimes too much is asked of you with little or no reward e.g staying for two hours with no pay or time back then being made to feel bad for actually going home. It's too much and if you do it once you are expected to do it every time.

4.0

Oct 15, 2015

Customer Service Assistant

Supermarket assistant

Recommend

CEO approval

Business Outlook

Pros

Great experience in dealing with customers, and providing a great service. Further, working with partners who want to grow the business together and make it a fun and loving environment to work in.

Cons

Progression is very minimal if working part time.

Viewing 8563 - 8565 of 8,739 Reviews

Jobs at Waitrose

Supermarket Assistant

Hospitality, Supermarket Assistant

Supermarket Assistant – Nights

Broughton, West Midlands, England

£13 - £13 /hr

(Employer provided)

View job

Night Replenishment, Supermarket Assistant

Night Replenishment, Supermarket Assistant

Paston, Norfolk, East of England, England

£13 - £13 /hr

(Employer provided)

View job