Waitrose reviews

3.8

66% would recommend to a friend

(8,736 total reviews)
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Jason Tarry

74% approve of CEO

47% positive business outlook

Waitrose has an employee rating of 3.8 out of 5 stars, based on 8,736 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Waitrose employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

9K reviews
2.0
Jan 27, 2018

Past reputation

Recommend
CEO approval
Business Outlook

Pros

Benefits and discount Pay Job security Good facilities at work, i.e canteen etc Annual bonus.

Cons

Shift patterns Poor management Poor work life balance Poor equipment to do your job Lack of trust from management

3.0
Jan 22, 2018
Recommend
CEO approval
Business Outlook

Pros

Good pay Part ownership of business Possibility through Partner Voice to affect change Good variety of jobs throughout working day

Cons

Hounding to do overtime as branches won't hire more partners, despite admitting that they don't have enough current partners to cover the required hours. Holiday often rejected due to "inappropriate timings" despite the holiday rota not being full (it is published and can be referenced). Partners often forced to do tasks that they are untrained for, such as delivery and de-kit, service counters, or Welcome Desk as the hours required are not covered. Managers operate on favouritism and an 'old boys club', in that greater benefits (such as extra allocation of paid holiday) will be awarded to favourites of managers, despite no company or branch gain. There are very few hard working managers, all work falls on that of the basic partner, irrelevant of whether it is within their duties. Managers such as Customer Service managers or Replenishment managers stand around and chat, neglecting duties in place of creating the wholesome shopping experience that Waitrose implies it gives. Customers are the worst at Waitrose. Some customers seem wonderful but it is merely a lack of the terrible nature of the others. No possible career progression, though not expected as it is a shop job.

3.0
Dec 18, 2017
Recommend
CEO approval
Business Outlook

Pros

Great benefits, helpful colleagues, lots of overtime, flexible working times

Cons

Some poor senior management especially from operations point of view warehouse illogically set out Bad training (if any at all) Too many chiefs Hard to gain promotion or move higher Routes are scheduled with NO breaks! Given routes that start before shift, so inevitably late to deliveries Verbal abuse by clients for being late etc.. Expect to be given an easy route when you start, which in no way is a true reflection of the work given afterwards Some staff are given preferential treatments on their manifest, so deliver much much less A GPS system which is outdated and Waitrose has not paid for traffic alert, so expect to be directed towards lots of traffic. Old and outdated handheld that persistently crashes and makes the job even more difficult Clothing that makes you sweat so that your underclothing is wet through Expect to carry tons of water up flights of stairs in London apartments with no lift and be treated like a second class citizen Filthy internal vans with mould where the food is Dirty food crates Great benefits, if you can afford them on the very low wages

Viewing 112 - 114 of 8,736 Reviews

Glassdoor has 9,098 Waitrose reviews submitted anonymously by Waitrose employees. Read employee reviews and ratings on Glassdoor to decide if Waitrose is right for you.