Does Waitrose pay their employees well?

According to anonymously submitted Glassdoor reviews, Waitrose employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Waitrose. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at Waitrose?

66% of Waitrose employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Waitrose 3.6 out of 5 for work life balance, 3.7 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Waitrose?

Supermarket Assistant (2129) , Sales Assistant (449) , Customer Assistant (429) , Shop Assistant (316) , Customer Service Assistant (246) , Customer Service (238) , Retail Assistant (176) , Sales Associate (163) , Partner (128) , Team Leader (116) , Customer Service Representative (101) , Store Assistant (91) , Shop Floor Assistant (90) , Delivery Driver (87) , Team Manager (70)

What are the pros of working at Waitrose according to real employee reviews?

"The pay was good and the job was easy" ((in 994 reviews)); "Good benefits and flexible with hours" ((in 572 reviews)); "Pretty nice staff and nice to help out people" ((in 492 reviews)); "The staff were friendly and welcoming" ((in 415 reviews)); "Colleagues were friendly and helpful" ((in 331 reviews))

What are the cons of working at Waitrose according to real employee reviews?

"Conflicting policy and poor management makes staff scared to be unwell at risk of losing job." ((in 589 reviews)); "Managers are rude and demanding" ((in 461 reviews)); "sometimes hours are long and boring" ((in 274 reviews)); "Hours are not flexible and hard to book wanted time off as it's booked years in advance by other employees" ((in 123 reviews)); "Hard to get holiday :(" ((in 74 reviews))

What are employees saying about Waitrose layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Waitrose layoffs and their outlook for job security at Waitrose in 2026.

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Waitrose

Waitrose reviews

3.8

66% would recommend to a friend

(8,737 total reviews)

Jason Tarry

74% approve of CEO

47% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.6

Work/Life balance

3.2

Senior management

3.1

Career opportunities

Waitrose has an employee rating of 3.8 out of 5 stars, based on 8,737 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Waitrose employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

3.0

Mar 25, 2017

Mixed Bag

Customer service assistant

Recommend

CEO approval

Business Outlook

Pros

Relatively flexible hours, effective part time college and student holiday income. High levels of training provided

Cons

Trade often slow in Exeter, managers can be unwilling to accommodate individual circumstances. Overtime often expected to be completed, not seen as a choice. Relatively high turnover of staff.

1.0

Mar 3, 2017

Personnel not a place to work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great discount and staff canteen

Cons

Old fashioned approach to org design, very hierarchical. There was a strong political influence which meant decisions were slow and sometimes nonsensical. Partner Assurance are needed.

3.0

Jan 21, 2017

Not the pillar of light it claims to be.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Obviously the bonus and benefits. Majority of people are great to be around.

Cons

Face must fit. Challenge of leadership decisions overlooked. Undercurrent of snobbery.

Viewing 127 - 129 of 8,737 Reviews

Jobs at Waitrose

Administration Assistant

Supermarket Assistant

Vereinigtes Königreich

£13 - £13 /hr

(Employer provided)

View job

Night Replenishment, Supermarket Assistant, South West London Locations (E7)

Night Replenishment, Supermarket Assistant

Fleet, South East England, England

£13 - £13 /hr

(Employer provided)

View job

Supermarket Assistant