Does Waitrose pay their employees well?

According to anonymously submitted Glassdoor reviews, Waitrose employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Waitrose. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at Waitrose?

66% of Waitrose employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Waitrose 3.6 out of 5 for work life balance, 3.7 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Waitrose?

Supermarket Assistant (2129) , Sales Assistant (449) , Customer Assistant (429) , Shop Assistant (316) , Customer Service Assistant (246) , Customer Service (238) , Retail Assistant (176) , Sales Associate (163) , Partner (128) , Team Leader (116) , Customer Service Representative (101) , Store Assistant (91) , Shop Floor Assistant (90) , Delivery Driver (87) , Team Manager (70)

What are the pros of working at Waitrose according to real employee reviews?

"The pay was good and the job was easy" ((in 994 reviews)); "Good benefits and flexible with hours" ((in 572 reviews)); "Pretty nice staff and nice to help out people" ((in 492 reviews)); "The staff were friendly and welcoming" ((in 415 reviews)); "Colleagues were friendly and helpful" ((in 331 reviews))

What are the cons of working at Waitrose according to real employee reviews?

"Conflicting policy and poor management makes staff scared to be unwell at risk of losing job." ((in 589 reviews)); "Managers are rude and demanding" ((in 461 reviews)); "sometimes hours are long and boring" ((in 274 reviews)); "Hours are not flexible and hard to book wanted time off as it's booked years in advance by other employees" ((in 123 reviews)); "Hard to get holiday :(" ((in 74 reviews))

What are employees saying about Waitrose layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Waitrose layoffs and their outlook for job security at Waitrose in 2026.

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Waitrose

Waitrose reviews

3.8

66% would recommend to a friend

(8,738 total reviews)

Jason Tarry

74% approve of CEO

47% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.6

Work/Life balance

3.2

Senior management

3.1

Career opportunities

Waitrose has an employee rating of 3.8 out of 5 stars, based on 8,738 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Waitrose employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

3.0

Jan 16, 2017

PM

Project manager

Recommend

CEO approval

Business Outlook

Pros

Family like business, great staff trying to pull together to deliver stuff. Still seen as leading retailer which is good point of difference

Cons

Tough Market / cost cutting and working harder for less reward. Competition catching up and in cases over taking so customers have greater choice of where to shop so where is the point of difference. Empty shelves, ave FRV and sandwich range, looking tired

2.0

Aug 27, 2016

Sugar coated image

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Staff shopping is always a bonus. The 25% discount at John Lewis is great and there is always plenty of opportunity to work extra hours if you want them

Cons

If you like a lot of strict rules being used and no appreciation terrible pay lots of snitching this is the place for you

3.0

Aug 14, 2016

Part-time

Customer service assistant/driver/trainee advisor on wines

Recommend

CEO approval

Business Outlook

Pros

The work is simple and the company has a decent ethos that rubs off onto the staff making it a pleasant place to work.

Cons

The new 'direction' of the business might not be for everyone. There's a huge amount of responsibility being taken away from managers and placed in the hands of the staff. Even part-timers.

Viewing 130 - 132 of 8,738 Reviews

Jobs at Waitrose

Supermarket Assistant

Supermarket Assistant

Administration Assistant

Night Replenishment, Supermarket Assistant, South West London Locations (E7)

Night Replenishment, Supermarket Assistant

Fleet, South East England, England

£13 - £13 /hr

(Employer provided)

View job