Does Waitrose pay their employees well?

According to anonymously submitted Glassdoor reviews, Waitrose employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Waitrose. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Waitrose?

67% of Waitrose employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Waitrose 3.6 out of 5 for work life balance, 3.7 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Waitrose?

Supermarket Assistant (2130) , Sales Assistant (450) , Customer Assistant (429) , Shop Assistant (316) , Customer Service Assistant (246) , Customer Service (238) , Retail Assistant (177) , Sales Associate (164) , Partner (128) , Team Leader (116) , Customer Service Representative (101) , Store Assistant (91) , Shop Floor Assistant (90) , Delivery Driver (87) , Team Manager (70)

What are the pros of working at Waitrose according to real employee reviews?

"The pay was good and the job was easy" ((in 1008 reviews)); "Good benefits and flexible with hours" ((in 549 reviews)); "Pretty nice staff and nice to help out people" ((in 486 reviews)); "Staff are friendly and nice" ((in 427 reviews)); "Friendly colleagues and good on" ((in 332 reviews))

What are the cons of working at Waitrose according to real employee reviews?

"Conflicting policy and poor management makes staff scared to be unwell at risk of losing job." ((in 600 reviews)); "Managers are rude and demanding" ((in 458 reviews)); "sometimes hours are long and boring" ((in 280 reviews)); "Hours are not flexible and hard to book wanted time off as it's booked years in advance by other employees" ((in 120 reviews)); "Hard to get holiday :(" ((in 71 reviews))

What are employees saying about Waitrose layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Waitrose layoffs and their outlook for job security at Waitrose in 2026.

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Waitrose

Waitrose reviews

3.8

67% would recommend to a friend

(8,744 total reviews)

Jason Tarry

74% approve of CEO

48% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.6

Work/Life balance

3.2

Senior management

3.1

Career opportunities

Waitrose has an employee rating of 3.8 out of 5 stars, based on 8,744 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Waitrose employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

2.0

May 17, 2017

Poor Management

Sales assistant

Recommend

CEO approval

Business Outlook

Pros

The people at Waitrose are incredibly friendly and welcoming and helped to make working there more enjoyable. The pay is average, not too long hours and in my branch you can get food 50% on shift to eat.

Cons

Management were useless couldn't get themselves organised. I wasn't trained properly on the tills and they kept putting me on there without any help. Didn't tell me anything just showed me lots of online media about my job. Customers are often very rude Pay isn't anything special, bonus cut for another year running not worth the pay. Very little option for overtime

3.0

May 7, 2017

Department Manager

Department manager

Recommend

CEO approval

Business Outlook

Pros

Good benefits and salary package.

Cons

Current structural change challenging throughout business

4.0

May 5, 2017

Good part-time student job

Customer service assistant

Recommend

CEO approval

Business Outlook

Pros

Main advantage is good money working for JLP in comparison to other employers (and when I worked there I also received a bonus) + recognised name for customer service which has been helpful when applying to other jobs. There was a big team so lots of people to get to know which is always a plus.

Cons

Staff were not very flexible when giving time off which was difficult when trying to attend university open days, school events etc. Full time staff were favoured.

Viewing 277 - 279 of 8,744 Reviews

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