4.0
Feb 24, 2022
Too Many Good Customer Service Representatives are
Former employee, more than 3 years
West Des Moines, IA
Recommend
CEO approval
Business Outlook
Pros
Wells Fargo is really dedicated to promoting from within. The campus provides a good environment with scenic surroundings. There are many online training opportunities for self development. There are new mentorship programs being offered to help with career development.
Cons
Management appears to be disconnected with the real challenges with achieving the unrealistic numbers that are required. This places unnecessary pressure on the Customer Service Representatives. It forces people to be more concerned about numbers than about helping the customers. This is a primary source of stress and takes away for wanted to work.