Western Union reviews

3.4

56% would recommend to a friend

(2,929 total reviews)
avatar

Devin McGranahan

49% approve of CEO

48% positive business outlook

Western Union has an employee rating of 3.4 out of 5 stars, based on 2,929 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Western Union employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzen industry (3.7 stars).

Reviews by job title

3K reviews
1.0
Jul 25, 2019
Recommend
CEO approval
Business Outlook

Pros

Opportunity to work from home however its difficult to implement work/life balance due to this. Salary is okay, but not worth the stress.

Cons

Where to start? When I first started my career with WU more than 6 years ago, it was a fantastic place to work. As a remote employee, being able to plan my own work schedule, travel and and work from home was a great benefit. Unfortunately, this also has it's own downside, even more so in the past 2 years. The work/life balance is nonexistent so working remotely only promotes 60+/hour work weeks. The representatives responding to posts on here mention WU being in a transition period, unfortunately the transition into exactly what, is unclear, even to its employees who have been beat to death with the "WU WAY" initiative. They also mention promoting a healthy culture but that cannot be further from the truth; to say otherwise is a fabrication. Colleagues of mine who have 10-15+ years with the company are leaving in droves which speaks volumes. Morale is at an all time low, the word most used by my colleagues to describe our company is "toxic" and it comes up in almost every conversation. I'm not aware of anyone in my department who has not at minimum interviewed for another job or has some irons in the fire. Most of the low morale can be attributed to unrealistic expectations, high-volume of work with constantly changing internal procedures, and poor leadership from upper-management who don't have the time nor want, to address the concerns of their personnel. Most of the leaders who I highly respected have left the company and we're left with managers who are burned out themselves and have no drive to lead or instill any positivity into their staff. WU is simply not a great company to work for anymore.

avatar
Western Union Response
6y
Thank you for taking the time to write a review about your experience as an employee of Western Union. We appreciate your dedication over the last 6+ years in our Compliance department, which is critical to the success of our business. We work hard to try and ensure that our employees have a healthy work-life balance, so we’re disappointed to hear that this has not been your experience. We take your perspective seriously and will be sharing it with leaders in the organization to see if there are areas where we could make improvements. As a current employee, we encourage you to discuss any concerns with your direct supervisor or management team. Please do take advantage of our monthly WU Listens survey, as the leadership team relies on the responses and written comments to make changes to our company culture. Please be assured that management is dedicated to transforming Western Union for the benefit of everyone, including employees. This company transformation will not happen overnight, but our commitment to our employees holds steadfast. We believe every person in our community deserves to be treated with uncompromising trust and respect and we are working toward that goal every day.
1.0
Jul 15, 2019

Pathetic Leadership-Pune TEC

Recommend
CEO approval
Business Outlook

Pros

Team is good and very active

Cons

I recently resigned from my job with the last date of last week of last month, I raise some concern over to the CIO of WU about the leader in Pune. i know more about the Pune leadership as i worked directly with them. i want you to confidentially review and take necessary action, if you dont take action i an sure most of the team member would leave, please take necessary step on this please. i am not mentioning my name, because i know you guys can easily guess based on my recent email to Interim CIO. someone take action, and do not move all job here to pune , because their is lot of unethical,discrimination and very hostile environment for the team to work. HR here take no action on any concern, and most of the feedback is from HR as i heard them speaking with the Pune leader on the same.

avatar
Western Union Response
6y
We love that you enjoy your team at WU but are concerned to hear of your experience with the broader team in Pune. We care about each member of our team and are committed to fostering a culture where employees can share their concerns and constructive feedback. We also acknowledge the impact that leadership has on our employees. We will share your comments to help influence positive change. We know you have left the organization, but if you feel you’d like to share more confidential information, you can do so by emailing wucareers@westernunion.com.
2.0
Jun 27, 2019

Better places to grow career

Recommend
CEO approval
Business Outlook

Pros

Decent benefits and some smart, motivated colleagues and pretty slow/laid back atmosphere. Depending on the role you also have the ability to direct your work into areas you are interested in. Also, access to occasional event tickets is fun.

Cons

The company is currently in a hiring freeze and doing poorly so there is little to no room for growth and advancement, most of the talent leaves after a couple of years. Upper management seems to lack a consistent vision or is unable to execute which has led the company to consistently miss goals. WU Way is a joke and WU Way 2.0 only shows how ineffective the program is.

avatar
Western Union Response
6y
Thank you for taking the time to leave a review. We are glad to see that you have noted our benefits, the company culture, and the people as pros at WU – we couldn’t agree more! While we are in the middle of a very transformative time, we strive to provide opportunities for all employees based on knowledge, skills, abilities, and reward performance for individual contributions and high-value results. Our WU Way, changing the way we work to deliver a better customer experience and drive growth for the company, requires shared accountability to continuously improve our teamwork, communication, and culture, and that is top of mind for us. As we continue to help influence positive change across our organization, we will share your comments with the appropriate teams.
Viewing 100 - 102 of 2,929 Reviews

Glassdoor has 3,785 Western Union reviews submitted anonymously by Western Union employees. Read employee reviews and ratings on Glassdoor to decide if Western Union is right for you.