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      Western Union

      Engaged Employer

      Western Union reviews

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      3.4

      56% would recommend to a friend

      (2,929 total reviews)
      avatar

      Devin McGranahan

      49% approve of CEO

      48% positive business outlook

      Ratings by category

      3.8

      Diversity & inclusion

      3.5

      Compensation and benefits

      3.3

      Culture & values

      3.2

      Work/Life balance

      3.1

      Career opportunities

      3.0

      Senior management

      Western Union has an employee rating of 3.4 out of 5 stars, based on 2,929 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Western Union employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzen industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      3K reviews
      2.0
      Jul 24, 2018

      it governance

      It governance
      Recommend
      CEO approval
      Business Outlook

      Pros

      Infrastructure is new. Money is good. Variable not included in ctc which is good. Work is OK. Profile is not exactly the same as jd. Set up is new so employees are still adjusting. first day experience and onboarding is oK. I agree with previous comments on jd not being explained in detail by recruiter . they do not negotitate salary much when candidate deserves it.

      Cons

      the job role is different from jd. It needs to be shared and explained first. The jdpublished and work offered is different. the recruiter explained something different. she was more keen on discussing ctc. understand that she is junior in non it after I joined. Work environment is deteriorating day by day. employees do not work together. lot of friction between managers of same level. If you are not in good books of HR, you will lose your job. it is a services.set up, they claim it is product set up. please stop employee survelance on new joiners. It only shows that you are insecure.

      avatar
      Western Union Response
      7y
      We appreciate hearing your feedback. At WU, we strive to have open and clear communication with all of our candidates. We are sorry to hear you feel our explanation of your role could've been more clear. We will share your feedback with our recruitment team as we continue to grow our organization.
      1.0
      May 30, 2018

      Not representative of the WU Way - cultural authenticity in question

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Egalitarian "USED TO BE" our competitive advantage

      Cons

      Profit more important than the employee well being and customer delivery

      avatar
      Western Union Response
      8y
      We appreciate your thoughts. We have recently brought our policies in line with external market practices and continue to review them regularly to ensure they remain competitive. Our recent investments in technology also aim to improve collaboration across the globe, with less need for travel. Through process discipline and financial due diligence, we can better deliver for our customers, our partners, our stakeholders and, most importantly, our employees. We believe the long-term benefit will be good for the business and our people. We always welcome additional feedback @ careers@westernuion.com.
      1.0
      Apr 27, 2017

      Layoff after layoff

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people who work here are knowledgeable and want to have passion for the company. Co-workers are friendly and can be very helpful if you build good relationships and learn how each department works. Learn your players and the game is easy but fustrating.

      Cons

      Where to start. Constant layoffs bring worry and morale down. Employees completely unmotivated and discouraged with only receiving 80% bonus after meeting our numbers and paying the price (literally) for compliance fines from employees 10 years ago. Too many clueless mid-level managers doing nothing and too many VPs sitting around covering their butts. HR is clueless about what employees truly want. Health care plans are too expensive for a company our size. We need more innovation and stop relying on digital to save us. Get better equipment for agents and employees, clean up your databases, help us get software that actually works and does what we need it to do. Been waiting for 8 months for helpdesk to fix a glitch in Access and still have no answer and many of us are left in the dark unable to do reporting.

      avatar
      Western Union Response
      9y
      Thank you for taking the time to share your feedback. The company is going through changes and rapid digitization, but we are interested in continuing to drive down bureaucracy wherever there is opportunity. Our leadership development programs (e.g. WU Lead and Leadership in Action) across the company have received positive reception and we hope to continue to reduce the number of negative experiences people have with their leadership. Your idea of holding a national meeting is great input and we welcome your additional feedback. We would also like to address your Access glitch with Helpdesk. To schedule some time to talk to someone in-person or email your suggestions, please contact: careers@westernunion.com
      Viewing 106 - 108 of 2,929 Reviews
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      Glassdoor has 3,785 Western Union reviews submitted anonymously by Western Union employees. Read employee reviews and ratings on Glassdoor to decide if Western Union is right for you.