Western Union reviews

3.3

54% would recommend to a friend

(2,926 total reviews)
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Devin McGranahan

46% approve of CEO

46% positive business outlook

Western Union has an employee rating of 3.3 out of 5 stars, based on 2,926 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Western Union employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzen industry (3.7 stars).

Reviews by job title

3K reviews
1.0
May 24, 2019
Recommend
CEO approval
Business Outlook

Pros

New offices. Some good benefits

Cons

I have written and then deleted reviews for WU for a few months thinking, why bother...I am not there anymore. But the company is a good company that has gone down the wrong path. The issues start at the very top with a passive board and a ceo who is checked out and isolated from his workers. He was slow (and late) to digital and his one big bet (Business Solutions) is a billion dollar bust. He gets paid more than 300 times the average employee, flies around in a private jet, spends large amounts of time out of the office and focuses on a political agenda over the business. He has surrounded himself with yes men and women and does not tolerate dissenting voices. He has a leadership team that is mostly not qualified to do anything other than sales and prop him up, a terrible HR team that schemes to distract with bogus programs (WU way) and a compliance team that is troubled. The Board needs to step up but has not to date. This place is deeply flawed and troubled. Morale is non-existent. Toxic is the word that pops up most in the non-HR prompted reviews on this site. Save this once great company!

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Western Union Response
6y
We live our company values each and every day: being purpose-driven, globally-minded, and trustworthy and respectful. This means putting the customer at the heart of EVERYTHING we do; listening to our employees with their diverse cultures, backgrounds, and perspectives; providing trust to our customers and partners; and holding ourselves, and our leaders, to the highest standards of integrity. Additionally, it is a very transformative time at WU, changing the way we work to deliver a better customer experience and drive growth for the company. With change comes a shared responsibility to continuously improve our collaboration, communication, and culture. We take our employee perspectives very seriously as we expect a lot from our teams and hope to give back as much as we get! We will share yours with our leaders in an effort to promote positive change.
1.0
Apr 3, 2026
Recommend
CEO approval
Business Outlook

Pros

- WU is a paymaster. - The company’s old policies are really good, such as Leave Policy, Annual Health Checkup, and inclusion of parents in insurance with flexible cover options — these are among the best. - WU has cutting‑edge tools and technologies. If you are part of a good project, you will have enough to learn in the first few months, but later you may get bored because of the cons mentioned below. - If you get fired, you receive a good severance package (situational).

Cons

- For the last one year, the company has been running without a CTO and CIO. The interim people appointed in these positions are incompetent, non‑technical, and extremely arrogant. - Since the joining of the new CEO, COO (earlier CTO), and Pune Site Leader, the company is running fast but without direction. These leaders are unpredictable and have made the workplace so bad that people are forced to write such non‑professional reviews. - Forcing juniors to put good fake reviews on glassdoor - Top leadership always talks about collaboration but fails to act on it. Simple things like team lunches, team‑building activities, and especially Annual Day events are stopped. Yet we are told to “collaborate.” How do teams stay motivated then? During all‑hands meetings, they talk non‑sense, have no vision, and give only a couple of minutes for Q&A. What kind of collaboration is that? -WU Pune leaders are firing juniors, senior associates, and solution architects while hiring Directors mainly from HSBC because the Site Leader thinks talent exists only there as he is ex-HSBC. He has turned Pune TEC into a circle of his friends, family, and society members. This is next-level favouritism. He has converted a process-driven company into a person-driven company. -In the era of AI/ML, WU is more focused on CSR activities, tree plantation, photo sessions, desk decoration competitions, and posting these on office displays and LinkedIn rather than highlighting any real technical achievements. The Pune Technology Engineering Centre has turned into a “Tamasha Engineering Centre,” thanks to top leadership, especially the Pune Site Leader. -Even if your family members are in serious medical condition and you are physically fine, you will not get WFH without the COO’s approval. The irony is that when he had a family medical situation, he was on leave for 4–6 months, and we respected and understood that. But now he doesn’t understand the same situation for employees. -Below are a few “Dhurandhars” who turned the company from heaven to hell: CEO: When he joined, the share price was around $18 in 2021. Now it is $9. The company was in "Great Place to Work," and now Glassdoor is full of frustrated comments. COO: One of the most insensitive, arrogant, and non‑technical person. He does not accept leadership mistakes and shifts blame onto people managers when Glint survey results come out. Interim CIO: He openly admits he is a 70‑year‑old retired Air Force person, non‑technical and too old for the current tech landscape. He talks only about his Air Force days and meaningless stories, but no one dares to react. He has no vision. Pune Site Lead: He has made life hell for Pune employees. All major awards like MVP and Raising the Bar go to someone from his group, even when the work is done by others. This kills morale. If he were in politics, he would be in a top position because he is very good at that. Since he joined, there has been no major achievement, attrition is high, and morale is low. But he is excellent at showcasing things and turned miseries into achievements, supported by a Director for communication and presentation. He loves to be surrounded by boot licking employees and they are rewarded by getting key positions. India CIO Head: A QA person who, with the support of the Pune Site Lead, got a new role to handle CIO responsibilities, which he barely understands. Also he has been appointed on this Key Role since last 4 months, however not even taken a single all hands meeting with all CIO tower employees since he took over because simply he don’t understand anything. Very unprofessional and took the things personally and based on that treats the employees. As a CIO he has not even joined a single major outage call because simply he don’t understand. Chief Engineering Officer: Another non‑technical leader in an important technical role. She only understand bossing and doesn’t understand technicality and criticality of technical initiatives. These few people have made the company a terrible place. If you don’t have another job offer and still want to ruin your personal life and watch a circus, then only join WU. Otherwise, you are wise enough to decide.

2.0
May 24, 2024
Recommend
CEO approval
Business Outlook

Pros

Good salary. Nice HQ if you prefer to work from office

Cons

Doesn’t treat employees well. Leadership is terrible - doesn’t align at all with the values of younger generations. No diversity in the executive team. No growth opportunities.

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