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      Western Union

      Engaged Employer

      Western Union reviews

      3.4

      58% would recommend to a friend

      (2,935 total reviews)
      avatar

      Devin McGranahan

      51% approve of CEO

      49% positive business outlook

      Ratings by category

      3.8

      Diversity & inclusion

      3.5

      Compensation and benefits

      3.3

      Culture & values

      3.2

      Work/Life balance

      3.1

      Senior management

      3.1

      Career opportunities

      Western Union has an employee rating of 3.4 out of 5 stars, based on 2,935 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Western Union employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzen industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      3K reviews
      2.0
      Jul 12, 2022

      From Bad to Worse

      Marketing leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      A year ago I would have had some pros. Since the new CEO started, this has changed.

      Cons

      It’s going from bad to worse. Old product. Can’t compete in fast marketplace. Too many barriers to innovation. So many good people leaving to better jobs.

      avatar
      Western Union Response
      3y
      Thank you for sharing your experience. Employee feedback is very valuable to us. We understand your concern regarding the future and our recent changes. Western Union has been going through a transformative phase recently as we seek to expand our digital offerings globally and support our technology focus. This will help us maintain the company’s stance as a market leader in cross-border and cross-currency money movement.
      2.0
      Jan 4, 2022

      WESTERN UNION

      Lead aml analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Diverse company, great experience learning and navigating a highly political environment

      Cons

      Leadership cannot make decisions, HR is horrible, no growth strategies, highly toxic environment, layoffs, no loyalty, company constantly saving cost by hiring abroad which creates issues -you get what you pay for. Poor managers are ruling with no vision, employees are not trained well or developed.

      avatar
      Western Union Response
      3y
      Thank you so much for your detailed feedback. We agree that the diversity of our employees globally is one of our strengths as a company! We have been changing how we work to deliver a better customer experience and drive growth for the company. As we continue to transform as an organization, we take feedback from our employees to heart. We wish you continued success with Western Union.
      4.0
      Dec 30, 2021

      So much so right, but not all

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The company makes a positive difference in so many communities around the world. Lots of female leadership and global diversity. The benefits are amazing. Lots of medical benefit options that are partially subsidized. 401k match is nice. The DEI groups are great. Some really great talent at all levels.

      Cons

      The company can’t decide if they want to operate like a utility company or a tech company. Lots of policies, processes and approaches that won’t allow the company to keep up with the labor market shifts and stay competitive in their main locations.

      avatar
      Western Union Response
      4y
      Thank you for your review and your three years with us! We’re glad to hear that you appreciate our employee benefits and our diversity in global leadership. We are sorry to hear about your thoughts on leadership at Western Union. We understand that executive leadership has a critical impact on the organization, so we hold our leaders to the highest standards. As we continue to transform as an organization, we will be sharing your feedback with our leaders to impart effective and positive change.
      Viewing 295 - 297 of 2,935 Reviews
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      Glassdoor has 3,793 Western Union reviews submitted anonymously by Western Union employees. Read employee reviews and ratings on Glassdoor to decide if Western Union is right for you.