AT&T Customer Service Representative (CSR) interview questions

Phone interview done as a group you listen to a speech and are scheduled a day and a time for testing at the end of the call testing is computer based at center mindless computer based day in the life of a CSR you will not need to type well just follow the instructions 2 days later informed of pass and scheduled interview with mang at center. If you can walk in the door without drooling on yourself or making inappropriate comments the job is yours if you want it turn over is high 80% for a reason

Written test, multiple math, English and sales tests. Sales background helpful for requirements. Bachelors degree will waive many of the tests. They make you take mock sales and service calls with little time to prepare to see how you handle different customers and sales opportunities.