Booking.com Customer Service Executive interview questions

Applied, got a phone interview, then a face to face in Lille. The face to face could have easily been done via a webcam and lasted no more then 20 minutes for all the applicants, we were a total of 12. Considering mostly everyone flew in, it just seemed silly.

I applied online for this job and then got a call a few days later from a kind guy, asking me some random questions and if I would be available for training in January 2018. He wanted to forward me to perhaps an invitation for a f2f interview, but I had some concerns about the commute (I somehow thought the London office was in Central London and not in Canary Wharf). So, he told me he'd call me back or contact me early next week to check if I still was interested. However, today I got a standard email (on a Sunday) to say that my qualifications don't fit with the role. Huh? I that's the case, why would they phone me? I found that really weird after having such a nice chat with that recruiter from Booking.com and what kind of qualifications do they expect people to have for a customer service role anyways? So, it all was a bit odd.