I applied through a recruiter. The process took 1 day. I interviewed at Capita (Pune) in May 2015
Interview
There were 3 rounds. First of all they did screening. After that there was English Grammar test which was really easy. Then there were 2 HR rounds. In that they simply asked me, why do you want t join Capita? & what do you know about BPO? Are you really interested in it?
Interview questions [1]
Question 1
As you are from Engineering background why do you want to join BPO job?
If we offer you IT job in Capita then what would you do?
Submitted my CV and then received an email stating the first stage was a Telephone interview. The interview over the phone consisted of customer service and technical questions.
After a successful first stage I was then invited to a face to face interview, again the questions were around customer experiences, technical questions followed by x2 technical exams on paper.
Interview questions [1]
Question 1
When have you come across a difficult customer? How did you manage this to ensure the customer was satisfied?
I applied through a recruiter. The process took 2 weeks. I interviewed at Capita in Mar 2016
Interview
Amazing recruitment agent, helpful, honest and on it.
Job matched me perfectly to this position.
I am so pleased with people from Leeds.
I strongly recommended this agent.
The process was one telephone interview with the agent followed by a face to face with the company.
Interview questions [3]
Question 1
Alot on prince 2-like really digging deep especially around planning