If your are qualified they first send you to an assessment, then you had to answers questions in a video you had to do answer questions in a video. Finally, you will have 2 interviews by branch managers
Interview questions [1]
Question 1
Tell me about yourself
Name a time when you gave a customer extraordinary customer service.
What is your biggest weakness?
I applied through an employee referral. I interviewed at Capital One (New York, NY)
Interview
HR contacts you for a phone screening call. After that followed by in person interview. Depending on where staffing is needed, you might be sent to multiple different branches for interviews.
Interview questions [1]
Question 1
Experience and an example of you going above and beyond.
I applied online. I interviewed at Capital One (Baltimore, MD)
Interview
There are 3 rounds after the application. First it’s an hirevue video interview where you record. All answers must be in STAR format. Then they have a phone call with you. Then you have two minute interviews within 1 session.