Capital One Business Manager interview questions

- My Interviewer Smriti Goel was extremely rude and blunt. There was no welcome and extremely unprofessional. - It was one of the worst interview experiences I have ever had. - I hope this is not the Capital One culture and y'all should respect people. I hope other candidates should not go through this horrific and unpleasant experience.

I applied to their career website and then a recruiter reached out a couple of weeks later to set up a call with the hiring manager. 30 mins call with hiring manager 1 hour mini case round 3 hours power day with 2 business cases and one product case. Recruiter let me know there could be 4th case (business) but I never got that. After completing my third interview Recruiter let me know that I was free to go. Recruiter confirmed that interviewers have all the information they needed to make the decision that's why 4th interview was not needed. Mini case: Venture card, you are the head of the deals partnership dept. What factors would you consider before partnership with the other company? Calculate the profit/Loss with given data X thousand Cards Fraud $x/card/month Annual fee $x Interest revenue $x/card/month We decide to partnership with Share My Ride. How would you incorporate that deal in the card (answer: statement credit, more points per ride, both) Introducing $X statement credit/card. $X million marketing cost. How many cards would you need to maintain the same profit as calculated previously? Now introducing gamers in the new customers. There will be 25% of the new customer who will sign up for the card use the $X statement credit and close the card in the first month. (They will not pay annual fee, interest or will not have fraud cost) How many more customers will you need now to maintain the same profit? (The key here is that it's only applicable to the new customers. Previous customers will have same costs and revenue). Last question was the new calculated number of customers does it seem achievable? Power day First Case: what are the income and cost sources of a credit card? X% interchange fee revenue Cap1 decides to introduce cashback (X% less than interchange fee%) to a test group We see test group spending increased by $X amount Control group increased by $X (less than test group) Calculate the net revenue for both test and control group. What does the result tell you? Introducing avg balance and APR Control group avg balance is $X and APR is X%. What should be the avg balance of test group to achieve same profitability? (First Calculate the profit for Control group with interest income and then calculate the unknown avg balance for test group by using the profit no. from control group) Next was the graph between additional spending (Y axis) and additional average balance (X axis). There is already one point there, based in previous calculation, how would you plot a line? (Calculate another point and tell what the line would look like) The right half of the line would be less profitable and left half would be more profitable. Last question what will happen if the control group becomes more profitable? Answer is the graph line will shift to the left. Product case: find 10 ways to improve water bottle. Be creative. I think that's where I messed up. I came up with the simple suggestions. Then they ask to talk about an app that you use. How do they make profit? What metrics would you look at daily if you are CEO. If you introduce a feature how would you monitor its success? Last Case: You are a local wine store in downtown. Calculate the net profit given data $XM revenue, 3X% gross margin, few hundred other costs. What is net profit margin? National chain Mega wine competitor is introduced how will it impact your business. How much of your revenue can decline to breakeven? Discuss the reasons decline in customers/sales. They will show you a table with customer types and reason to switch and their %of your sales. What would you do to address the customers more likely to switch. Answer is promotional campaigns and adding more selection of wine. Then they will ask you to calculate the profit at data points in graph and find the maximum profit.