Concentrix Customer Service Representative Customer Service Representative interview questions

I have been contacted by an agency with the instructions to follow. They gave me proper instructions and I had to go through of self introduction multiple time with each person contacts me. I'm not sure why do I have to keep repeat the same thing over and over to the different people who works in same agency. Anyway, I managed to get into the operations round. They were more focused on my previous experience than what I can contribute to the role. Also, they schedule interview 10 minutes prior. Whatever you do, you gotta jump right in they call you. Though, I still have to wait until the interviewer joins. It's weird to stay in a blank call where no one's there but you just look at yourself in the camera for 30 minutes straight.