Waitrose Customer Service interview questions

Group interview . Introduce yourself and then Tasks on prioritising customer service, and group presentations. Individual interview with manager shortly after, so had to wait for everyone to take their turn which takes a while. Fairly straightforward but lengthy interview around 3-4 hours .

Group interview where you talk through scenarios and how you'd solve issues, followed by a one on one interview. None of the questions were to difficult. Offered job a week later.