We were asked to listen to a call and then mark it in sections. Then discuss why we had given those scores and settle for a score as a group.
Retention Representative Interview Questions
1,363 retention representative interview questions shared by candidates
How can you use your previous experience in this new Job?
What banking experience do you have?
Most of the questions were basic behavioral type questions. Tell me about a time when.....An unexpected question was tell me about a personal best customer service experience you have ever had and the worst one.
What’s important to you? How to handle an upset customer?
Share a time you failed professionally.
Nothing about the interviews themselves was really difficult or unexpected, just the fact that these guys had me back half a dozen times and then couldn't make a decision.
Group exercise you were giving a Sanario and had to discus what behaviours you would ues what questions you would ask and how would you resolve the issue ?
How to help a customer with tech issues
How to handle angry customers
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