How do you motivate your team? What is your coaching style? How do you coach a low performer and a high performer and whats the differences between the two?
Retention Representative Interview Questions
1,363 retention representative interview questions shared by candidates
What’s a time you dealt with a difficult situation at work?
describe a time you went above and beyond for a customer.
Regular interview questions were asked. Why do you think we should hire you? Name a time when you had to deal with an upset customer.
Please try to be as detailed as possible regarding the technical question, business case, etc.
Name a time you turned a problem into a sale.
what would you do... how would you react to an irate customer? who is the smartest person of all your friends? are you a leader or a follower?
Tell me how u would persuade a customer to keep their service.
The question was how you handle upset customers. In most business you get the good and bad with customer service, in retention your talking to people who have made up their mind to leave the company because they are upset. Comcast says retention on hears from 10% of their customers so not hearing from a customer is a good thing with this company because it means their satisfied.
when did you give up on helping a customer?
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