Amazon CSA - Customer Service Associate reviews

3.6

59% would recommend to a friend

(1,214 total reviews)
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Andrew Jassy

64% approve of CEO

58% positive business outlook

Customer Service Associate (CSA) employees have rated Amazon with 3.6 out of 5 stars, based on 1,214 company reviews on Glassdoor. This indicates that most Customer Service Associate (CSA) professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service Associate (CSA) professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

1K reviews
5.0
Dec 25, 2017

AWESOME WORKPLACE

Recommend
CEO approval
Business Outlook

Pros

Amazing Environment and Work Life Balance. Best place for work.

Cons

You'll miss your family if you stay away from home.

4.0
Dec 21, 2017
Recommend
CEO approval
Business Outlook

Pros

Family friendly, great benefits, being able to work from home, management that cares, friendly teammates, paid and unpaid time off in addition to vacation time accrual

Cons

Pay is above minimum wage in my area, but still not a living wage (same with most companies though)

4.0
Dec 20, 2017
Recommend
CEO approval
Business Outlook

Pros

Only having to concentrate on the customer!! Not having to sell them some thing else before getting off of the phone!

Cons

Shift bids based on your PRR that is based on customers replys

Viewing 1123 - 1125 of 1,214 Reviews

Glassdoor has 251,476 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.