Best Buy Phone Operator/Customer Service reviews

3.3

43% would recommend to a friend

(38 total reviews)
avatar

Corie Barry

2% approve of CEO

27% positive business outlook

Customer Service/Phone Operator employees have rated Best Buy with 3.3 out of 5 stars, based on 38 company reviews on Glassdoor. This indicates that most Customer Service/Phone Operator professionals have a good working experience there. Best Buy is rated in line with the average (within 1 standard deviation) by Customer Service/Phone Operator professionals compared to other employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

38 reviews
4.0
Jul 30, 2019

Okay

Recommend
CEO approval
Business Outlook

Pros

Laid back, good flexibility with schedule

Cons

Management is very lazy, you don’t move up by your work you move up by how they like you personally

1.0
Apr 24, 2019

NO TRAINING

Recommend
CEO approval
Business Outlook

Pros

EMPLOYEE DISCOUNT (that I never used)

Cons

Very Poor Training. They had to nerve to say after 2 weeks of computer training..."There's no more training hours!"

2.0
Apr 17, 2019
Recommend
CEO approval
Business Outlook

Pros

The pay. A ton of training. Benefits.

Cons

Extremely negative co-workers that will start drama at the drop of a hat. Even the advice they give is “Don’t talk- it will be misconstrued later; no matter what”. If your own co-workers are telling you that as part of the work culture; that’s not good. This isn’t high school. This is the reason for the high-turnover. Negativity from your own team on top of the angry customers does not promote a healthy environment. A team is supposed to have your back, not there to take turns with the customer in throwing knives at it. A lot of people who likes to brush off work to another person than to actually do their job. Not enough hours. Sure- the pay is great, but not if you don’t have the hours to back it up. Sometimes (a lot of the times) you won’t get a break on a 8+ day. So bring food with you if you can and keep it on your person.

Viewing 28 - 30 of 38 Reviews

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