Is Best Buy a good company to work for as a Phone Operator/Customer Service?

Phone Operator/Customer Service professionals working at Best Buy have rated their employer with 3.3 out of 5 stars in 38 Glassdoor reviews. This is a lower than average score with the overall rating of Best Buy employees being 3.5 out of 5 stars. Search open Phone Operator/Customer Service Jobs at Best Buy now and start preparing for your job interview by browsing frequently asked Phone Operator/Customer Service interview questions at Best Buy .

Does Best Buy pay Phone Operator/Customer Service employees well?

Phone Operator/Customer Service professionals rate their compensation and benefits at Best Buy with 2.4 out of 5 stars based on 38 anonymously submitted employee reviews. This is 28.6% worse than the company average rating for salary and benefits. Find out more about Phone Operator/Customer Service salaries at Best Buy.

What are the top reviewed jobs at Best Buy?

Sales Associate (4865) , Customer Service Representative (1100) , Sales Advisor (1050) , Sales Consultant (1014) , Geek Squad, Consultation Agent (870) , Customer Service Specialist (571) , Product Flow Specialist (567) , Best Buy Mobile Sales Associate (562) , Inventory Specialist (542) , Retail Sales Associate (521) , Best Buy Sales Associate (415) , Sales (402) , Geek Squad, Agent (CIA) (363) , Cashier (352) , Computer Sales Associate (330)

What are the pros of working at Best Buy according to real employee reviews?

"Pay was good at the time and training for the section of the store you needed to know was helpful." ((in 2566 reviews)); "the people you meet are great and if you want to move up in the company is great" ((in 2412 reviews)); "The benefits are great and the tasks are not extremely difficult" ((in 1959 reviews)); "The coworkers are great and know how to make a bad day turn out better." ((in 1469 reviews)); "I was in school at the time so flexible hours were a must and they were understanding" ((in 1093 reviews))

What are the cons of working at Best Buy according to real employee reviews?

"Poor management and mistreatment of staff caused a storewide exodus of more than 20 employees." ((in 2821 reviews)); "really bad managers with hr violations against them that best buy corporate would not handle." ((in 1260 reviews)); "You are judged on your sales number's so no commission doesn't feel good." ((in 779 reviews)); "Very political and far to much favoritism." ((in 559 reviews)); "no work life balance its a all hands on deck environment right now got to save the company" ((in 516 reviews))

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Best Buy Phone Operator/Customer Service reviews

Item: Best Buy
Rating: 4
Author: Current employee - Phone Operator

3.3

43% would recommend to a friend

(38 total reviews)

Corie Barry

2% approve of CEO

27% positive business outlook

Ratings by category

3.2

Diversity & inclusion

3.1

Work/Life balance

3.0

Career opportunities

2.4

Compensation and benefits

1.6

Culture & values

1.6

Senior management

Customer Service/Phone Operator employees have rated Best Buy with 3.3 out of 5 stars, based on 38 company reviews on Glassdoor. This indicates that most Customer Service/Phone Operator professionals have a good working experience there. Best Buy is rated in line with the average (within 1 standard deviation) by Customer Service/Phone Operator professionals compared to other employers within the Einzel- & Großhandel industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

Veteran status

Reviews by job title

38 reviews

5.0

Feb 17, 2017

Excellent work enviornment

Phone operator

Recommend

CEO approval

Business Outlook

Pros

I have been with the company for going on 4 years, and cant bring myself to leave. The pay is competitive, and varies by department and skill level. The people you get to work with are super nerds, and you will always learn something new. If you are someone who likes to keep up with the newest technology, this is the place for you. The discounts are crazy good, and the bonuses don't suck either.

Cons

It can get dull after the rush of the holiday season. And the pressure to sell branded payments (store credit cards) can be annoying.

4.0

Jan 24, 2017

Best Buy PO

Phone operator

Recommend

CEO approval

Business Outlook

Pros

Good environment, great company and managers.

Cons

No raise when the minimum wage goes up.

Viewing 37 - 38 of 38 Reviews

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Best Buy Phone Operator/Customer Service reviews

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