Does British Airways pay their employees well?

According to anonymously submitted Glassdoor reviews, British Airways employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at British Airways. This rating has been stable over the past 12 months.

How satisfied are employees working at British Airways?

63% of British Airways employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated British Airways 3.4 out of 5 for work life balance, 3.5 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at British Airways?

Cabin Crew (763) , Customer Service Representative (139) , Mixed Fleet Cabin Crew (116) , Cabin Crew Member (100) , Customer Service Advisor (57) , Aircraft Mechanic (55) , Customer Service Agent (53) , Airline Pilot (49) , Flight Attendant (44) , Customer Service (40) , Project Manager (40) , Ground Operations Agent (35) , Manager (35) , Customer Service Manager (33) , Pilot (30)

What are the pros of working at British Airways according to real employee reviews?

"Great colleagues to work with I spent 28 years there and enjoyed it except for the last 18 months" ((in 173 reviews)); "Great to travel and meet great people" ((in 169 reviews)); "Good benefits including discounted flights." ((in 132 reviews)); "travel benefits are good for your self only" ((in 66 reviews)); "Fun and good staff to work with" ((in 61 reviews))

What are the cons of working at British Airways according to real employee reviews?

"Poor management from the very top to lower managmenet who handled Covid and looking after staff very badly and extremely disorganised." ((in 248 reviews)); "Low pay and not looked after" ((in 204 reviews)); "Long hours and too many short turnarounds on longhaul destinations" ((in 153 reviews)); "low salary and hard to move up the ranks" ((in 90 reviews)); "There is no work life balance and the pay does not reflect the companies expectations." ((in 70 reviews))

What are employees saying about British Airways layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about British Airways layoffs and their outlook for job security at British Airways in 2026.

Skip to content Skip to footer

Notifications

British Airways

Part of International Airlines Group

British Airways reviews

3.7

63% would recommend to a friend

(3,702 total reviews)

Sean Doyle

77% approve of CEO

60% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.6

Compensation and benefits

3.5

Culture & values

3.5

Career opportunities

3.4

Work/Life balance

3.1

Senior management

British Airways has an employee rating of 3.7 out of 5 stars, based on 3,702 company reviews on Glassdoor which indicates that most employees have a good working experience there. The British Airways employee rating is in line with the average (within 1 standard deviation) for employers within the Transport & Logistik industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

1.0

Jul 12, 2023

Job review

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Nothing much to say about pros

Cons

Everything needs to be changed

1.0

May 21, 2023

Not the company it used to be

Ground operations agent

Recommend

CEO approval

Business Outlook

Pros

Supposed free travel as long as you dont plan before hand and your destination is remote and no one else wants to go and youre ready to go at the drop of a hat as long as you can get annual leave which you cant because you have to put it in 4 weeks before you go.

Cons

Hardly any benefits. Unrealistic targets. This is basically a baggage handlers job where they expect you to manually shift 500 bags onto flights a day. The whole operation is very amazonesque with regards to minute by minute targets and back breaking work with people stood on your head working u to the bone with no empathy. Plus there is a massive class divide and hierarchy within the business and if you are ground operations you are basically treated as the lowest of the low and the attitude toward you is palpable.

4.0

May 19, 2023

Rounded opinion

Airline pilot

Recommend

CEO approval

Business Outlook

Pros

Good network and staff travel benefits. Trips especially longhaul still have a good amount of time downroute in comparison to other airlines. Union protects scheduling agreement reasonably well (although are slowly giving things away) which still seems better than most airlines. Ability to live and commute from anywhere in the world. Seniority based rostering. Training, engineering and safety is primary and maintained to a very high standard.

Cons

IAG bringing standard of treatment towards employees down as many other airlines including reducing rest where they can, getting max flying hours out of pilots and crew, quality of hotels (union still somewhat has a say in this). Not as good as other career airlines in terms of monetary package when Inc bonus etc and housing. Operating into Heathrow is a joke as they can’t even get enough people to switch on stand guidance and move air bridges.

Viewing 112 - 114 of 3,702 Reviews

Jobs at British Airways

Associate Customer Experience Agent - Miami International Airport