Does British Airways pay their employees well?

According to anonymously submitted Glassdoor reviews, British Airways employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at British Airways. This rating has been stable over the past 12 months.

How satisfied are employees working at British Airways?

63% of British Airways employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated British Airways 3.4 out of 5 for work life balance, 3.5 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at British Airways?

Cabin Crew (765) , Customer Service Representative (139) , Mixed Fleet Cabin Crew (116) , Cabin Crew Member (100) , Customer Service Advisor (58) , Aircraft Mechanic (55) , Customer Service Agent (53) , Airline Pilot (49) , Flight Attendant (44) , Customer Service (40) , Project Manager (40) , Ground Operations Agent (35) , Manager (35) , Customer Service Manager (33) , Pilot (30)

What are the pros of working at British Airways according to real employee reviews?

"Great colleagues to work with I spent 28 years there and enjoyed it except for the last 18 months" ((in 168 reviews)); "Great to travel and meet great people" ((in 163 reviews)); "Good benefits and discount travel" ((in 134 reviews)); "Good work life balance and flexibility." ((in 67 reviews)); "travel benefits are good for your self only" ((in 61 reviews))

What are the cons of working at British Airways according to real employee reviews?

"Poor management from the very top to lower managmenet who handled Covid and looking after staff very badly and extremely disorganised." ((in 247 reviews)); "Low pay and not looked after" ((in 202 reviews)); "Long hours and too many short turnarounds on longhaul destinations" ((in 158 reviews)); "low salary and hard to move up the ranks" ((in 84 reviews)); "The new managers do not trust the employees to do their jobs." ((in 55 reviews))

What are employees saying about British Airways layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about British Airways layoffs and their outlook for job security at British Airways in 2026.

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British Airways

Part of International Airlines Group

British Airways reviews

3.7

63% would recommend to a friend

(3,706 total reviews)

Sean Doyle

78% approve of CEO

61% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.6

Compensation and benefits

3.5

Culture & values

3.5

Career opportunities

3.4

Work/Life balance

3.1

Senior management

British Airways has an employee rating of 3.7 out of 5 stars, based on 3,706 company reviews on Glassdoor which indicates that most employees have a good working experience there. The British Airways employee rating is in line with the average (within 1 standard deviation) for employers within the Transport & Logistik industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

1.0

Aug 24, 2016

Great company being destroyed by IAG

Senior software engineer

Recommend

CEO approval

Business Outlook

Pros

Travel perks - sadly that is all that is good to say now. Used to be great place to work but not now.

Cons

Dictatorial senior management in IAG who want to turn BA into a company with a low-cost base but keep the complexity of a full service airline. The answer to every problem is cut more staff.

2.0

Jul 29, 2016

Ba

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

A well recognised company that may help your CV get attention I.e. you need to be prepared to leave, they expect you to.

Cons

Now owned by International Airlines Group who appear to have a different approach to employee welfare.

1.0

Jul 25, 2016

I'm not sure how they make any money

Procurement manager

Recommend

CEO approval

Business Outlook

Pros

A great team of people who work for BA not IAG... They are awful, staff travel

Cons

IAG are a ruthless bunch of bullies. They do not want to listen to any staff concerns, go in all guns blazing to annoy suppliers, with out even telling you as the contract owner, then when it doesn't work leave you to try and mop it up. At some point customers will have to realise the service is no better anymore than many of their competitors. Promise the world but promotions only given to those who are will to spend more time networking and getting a brown tongue than actually working

Viewing 160 - 162 of 3,706 Reviews

Jobs at British Airways

Customer Experience Agent (Full-Time) - Los Angeles International Airport

Duty Maintenance Manager

Duty Maintenance Manager