Capita reviews

3.0

41% would recommend to a friend

(8,153 total reviews)
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Adolfo Hernandez

44% approve of CEO

32% positive business outlook

Capita has an employee rating of 3.0 out of 5 stars, based on 8,153 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Capita employee rating is in line with the average (within 1 standard deviation) for employers within the Telekommunikation industry (3.6 stars).

Reviews by job title

8K reviews
1.0
Mar 7, 2019

Appalling

Recommend
CEO approval
Business Outlook

Pros

Literally none. The worst job I have ever ever had.

Cons

Worst employer I've ever ever had. Health professionals beware. Not a viable way out of NHS. EIGHTY PERCENT STAFF TURNOVER RATE. Worked here 3 months and saw 7 staff give notice. From when you start on their poor training their is 5 various points where they can terminate your contract if you fail more than twice on parts of training. As a health professional you're expected to do 5 assessments a day. This means working 10hr days five days a week, in the time I worked there I had no break and was daily locking up the office with zero support. Honestly just think about that for a moment, 50hr weeks with no break, investment bankers don't do those hrs (definitely not for 30k a year). The line manager is not clinically trained so has no clue about the role and problems wth their rubbish training and ridiculous work load. All the company care about is productivity (ie how many reports you write) whilst the poor claimant is trying to get benefit for their disability. Wouldn't recommend this company to my worse enemy.

1.0
Aug 11, 2018
Recommend
CEO approval
Business Outlook

Pros

I can't think of any

Cons

Worst company I've ever worked for forced into having expensive company car forced into paying petrol for visits as they never reimburse you fully they have a terrible management structure and their lack of communication caused many subjects on a lot of occasions to be prosecuted or returned to prison for things they hadn't done while other subject got away with murder

1.0
Aug 7, 2018
Recommend
CEO approval
Business Outlook

Pros

- The team/the people are usually the only redeeming grace -I'm giving them one start because there is no option to give negative stars

Cons

- Open Racism -Bullying -Harrassment -Victimisation -Intentional career sabottage -Poor pay -no benefits -Low staff morale (none really, people are so depressed) -Poor working conditions ( too hot/cold, too bright from the strip lights) -Appalling senior management who want to rule by edict like gods on olympus and do not care a jot about the people who work for them -poor support for employees even though they claim that employees are their greatest asset - shocking lack of managerial accountability - senior managers/directors can do literally anything short of causing someone's death and they will cover for each other -No integrity at all, HR is there to further the whims of senior management -policies put in place to allegedly protect the business and employees are an absoute joke. They will only be applied ot further the wants of senior management the truth be damned

Viewing 67 - 69 of 8,153 Reviews

Glassdoor has 8,869 Capita reviews submitted anonymously by Capita employees. Read employee reviews and ratings on Glassdoor to decide if Capita is right for you.