Capita reviews

3.0

41% would recommend to a friend

(8,152 total reviews)
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Adolfo Hernandez

44% approve of CEO

32% positive business outlook

Capita has an employee rating of 3.0 out of 5 stars, based on 8,152 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Capita employee rating is in line with the average (within 1 standard deviation) for employers within the Telekommunikation industry (3.6 stars).

Reviews by job title

8K reviews
1.0
Jul 18, 2018
Recommend
CEO approval
Business Outlook

Pros

You get to experience the life of Indians during the British Raj

Cons

If you ever wondered what it was like to live under the British rule, and be a victim of the zamindari system, join Capita India. The inhumane behaviour I witnessed here is almost as good as a white man flogging an Indian man just coz he can. Slaves to their British masters, almost all the sepoys (managers)) in Capita are drunkards because they need alcohol to chug down their humanity. Drowning my team in silly labour work, my master asks me to not care about my team, they are I quote "they are dogs, they will do anything we ask them to". One of my other managers actually went around telling my peers not to talk to me, or else their performances would be affected. Another example of their unprofessional behaviour- I went on a leave for 2 weeks, when I came back I was asked to start working for another team and a role that was way lower than what I was hired for. Two weeks into that, I was pulled back into my previous team because their clients were complaining and they needed me to be the scapegoat! Mind you neither of the times, I was asked if I want to move out or move back in- that was the moment I decided I don't want to be here anymore. P.S. My FNF settlement is still not done, and I hope this review doesn't affect it because this company is totally capable of stooping down to that level.

1.0
May 29, 2017
Recommend
CEO approval
Business Outlook

Pros

Flexible Work Timings Less travel time There are no more pros for the company as the company is filled with negativity

Cons

Worst Senior management ever No value of vintage employees hiring cheap staff which is deteriorating work quality no clarity on what basis employees are being promoted Preference given to employees who only know to make the senior management happy

1.0
Mar 30, 2021
Recommend
CEO approval
Business Outlook

Pros

made great friends who shared equal frustrations with the company

Cons

They forced our group to sign a statement that changed our contract after we had already signed it, asking us to agree to a lower salary after taking the job with the salary stated in the contract. They like to solve issues through personal texts and calling so we can’t log anything they say to cover our own backs - Management are very manipulative. 19 people left out of the 21 people in my training group within 6 weeks. If you have not experienced anxiety before, trust me you will every day of your shifts. They avoided sending contracts for a while, they lied about working hours. I was told I would be given an early shift but to then find out FOUR weeks of working for the company they gave us all 2pm - 10pm FYI they are struggling to fill those slots so if you do receive an offer you will get those hours or similar. They will mention a wish list.... it’d called a wish list for a reason. They did so many things wrong and unprofessional but I hopefully i’ve said enough to persuade you to avoid this job. honestly, you are absolutely disgusting and I wish I had taken other jobs I was offered at the time. Complete waste of time, I’m still trying to solve an issue from weeks ago that they avoid addressing unless over texts or a private phone call. disgustingly unprofessional and dodgy.

Viewing 7 - 9 of 8,152 Reviews

Glassdoor has 8,868 Capita reviews submitted anonymously by Capita employees. Read employee reviews and ratings on Glassdoor to decide if Capita is right for you.